Technical Support Specialist

ARMS

Company Description

ARMS has been a leading provider of integrated CAD, RMS, and Compliance solutions for higher education, municipalities, K-12 schools, hospitals, and other public safety agencies since 1988. Our cloud-based, CJIS-compliant platform streamlines incident management, reporting, property tracking, and compliance automation. With real-time access, secure data storage, and seamless third-party integrations, ARMS simplifies operations and ensures automated compliance. Agencies choose ARMS for our cloud-based reliability, automated compliance, streamlined reporting, and 24/7 customer support.

Role Description

This is a full-time on-site role for a Technical Support Specialist. Based in Mobile, AL, the Technical Support Specialist will provide technical support and troubleshooting assistance to customers, ensuring customer satisfaction. Responsibilities include analyzing and resolving technical issues, maintaining customer support documentation, and assisting with product installations and updates. The role demands effective communication and problem-solving skills to address and resolve customer inquiries promptly.

Qualifications

Technical Support and Troubleshooting skills
Customer Support and Customer Satisfaction skills
Strong Analytical Skills
Excellent communication and interpersonal skills
Ability to work independently and in a team environment
Experience with CJIS-compliant software is a plus
Bachelor's degree in Computer Science, Information Technology, or related field

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Vacancy posted 6 hours ago

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