Service Advisor

Service Advisor

The Service Advisor serves as the primary point of contact between customers and the service department. This role is responsible for delivering exceptional customer service, accurately assessing customer needs, and ensuring timely and efficient vehicle repair and maintenance.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• Health, vision, and dental insurance
• 401k with employee match
• Paid time off
• Employee discounts
• Career advancement opportunities

Service Advisor Responsibilities:

• Greet customers promptly and professionally, ensuring a positive service experience
• Obtain customer and vehicle information
• Listen to customer concerns and accurately document vehicle issues
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare repair orders and ensure all information is complete and accurate
• Coordinate with technicians to ensure efficient workflow and timely completion of repairs
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers
• Successfully complete all factory training as required

Service Advisor Requirements:

• Valid drivers license
• Previous experience in service industry is a plus
• Knowledge of automobiles
• Excellent customer service and relationship-building skills
• Ability to work in a fast paced environment
• Strong organizational and time management abilities
• Attention to detail and accuracy
• Basic computer skills and willingness to learn
• Team-oriented with a positive and friendly attitude
• High school diploma (preferred)

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.