Deskside/VTC Support Technician
Zayas Hendrick Mediaworks Llc
Job Description
Job Description
Benefits:
- 401(k)
- Health insurance
- Paid time off
Zayas Hendrick Mediaworks LLC is looking for a skilled Deskside/VTC Support Technician to join our team in Washington, DC. at the Department of Treasury on-site, full time to provide Tier 1 and Tier 2 deskside support. Key tools and systems are Microsoft Intune (endpoint management and deployment) and Active Directory (domain jointed setups and computer object management). Core tasks are prepping and reimaging laptops, as well as setting them up for domain join/deployment. Knowledge of SCCM is desirable. Experience providing videoteleconferencing support using Zoom/Webex is also desirable. Responsibilities:
- Provide deskside technical support to end users, troubleshooting hardware, software, and connectivity issues
- Perform system imaging, patching, and configuration management via SCCM and Intune
- Support and manage workstations, laptops, peripherals, and mobile devices
- Coordinate and facilitate VTC sessions, ensuring audio/visual quality and system reliability
- Image, deploy, and refresh desktop and laptop systems as needed
- Document support tickets, resolutions, and technical procedures in the helpdesk system using Service Now
- Collaborate with IT teams to escalate and resolve complex technical issues
- 3+ years of experience in deskside support, IT helpdesk, or a related technical role
- Hands-on experience with VTC systems (Cisco, Polycom, Zoom Rooms, or similar)
- Proficiency with Windows OS environments and Microsoft 365 applications
- Strong troubleshooting skills for hardware, software, and network connectivity issues
- CompTIA A+, Network+, or equivalent IT certification preferred
- Excellent communication and customer service skills with a user-first mindset
- Ability to work on-site in Washington, DC and lift/move equipment as needed
Zayas Hendrick Mediaworks LLC is a dynamic media and technology services company based in Washington, DC, dedicated to delivering high-quality solutions to our clients. Our team is passionate about innovation, collaboration, and excellence in everything we do. We pride ourselves on fostering a supportive work environment where talented professionals can grow and make a real impact.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Deskside/VTC Support Technician in Washington DC vacancy
$90k - $95k
...This is an ONSITE position located in Alexandria, VA. National Capitol Contracting (NCC) is seeking an energetic VTC Collaboration Support Technician to join our team. This role is responsible for supporting the United States Patent and Trademark Office (USPTO)...SuggestedFor contractorsWork at officeLocal areaRemote workNational Capitol Contracting LLC
Alexandria, VA6 days ago- ...career and customer-oriented Dedicated IT Support Technician to join our team in McLean, VA . In... .... Support collaboration tools and VTC systems such as Microsoft Teams, WebEx,... ...refreshing of IT equipment, providing deskside IT support and installation of IT hardware...SuggestedTemporary workWork experience placementWork at officeLocal areaRemote workFlexible hoursWeekend workEarly shift
MANTECH
McLean, VA9 hours ago - ...Deskside Support Technician (Tier 2 Support) GDIT is seeking a Deskside Support Technician to provide Tier 2 technical support for NIH users in a fast-paced research and scientific environment. This role delivers hands-on support for endpoint devices, resolves complex...SuggestedWork from homeFlexible hours
General Dynamics Information Technology
Bethesda, MD3 days ago - ...currently have an opening for a Systems Administrator to support our client in the DMV area. We currently have an opening for... ...Provide Tier 1 & 2 desktop user support Onsite role, deskside support technician L2 Drive high level of customer service and satisfaction...SuggestedContract workWork at officeRemote work
Sebenza LLC
Washington DC3 days ago - ...SourcePro Search is conducting a search for a Deskside Support Technician with a ComptTIA A+ or equivalent certification. The ideal candidate will have a minimum of 2 years of experience in providing support to end users, troubleshooting hardware and software issues, and...SuggestedRemote workNight shift
SourcePro Search
Washington DC2 days ago - ...Description Transparency matters! While we’re not actively hiring for a Tier II Deskside Support Technician at this moment, we’re always excited to connect with talented IT professionals who share our vision for innovation. If you’re interested in being part of our...Full timeWork at officeLocal areaRemote workMonday to FridayShift workWeekend work
Symposit LLC
Silver Spring, MD7 days ago $39.42 per hour
...Job Description Job Description Job Title: Deskside Support Technician (Tier II) Location: Washington, DC Type: Contract Compensation: $39.42 Work Model: Onsite – onsite Hours: 40.0 Security Clearance: Public Trust security clearance required (Secret Clearance highly...Contract workWork at officeLocal areaSystem One
Washington DC2 days ago$39 per hour
...Job Description Job Description Job Title: Deskside Support Technician (Tier II) Location: Washington, DC Type: Contract Contractor Work Model: Onsite – onsite Pay: $39/h Security Clearance: Public Trust Overview This role is supporting a fast-paced government...Contract workFor contractorsWork at officeLocal areaSystem One
Washington DC2 days ago$48 per hour
...Job Description Job Description Job Title: Deskside Support Technician Location: Washington, DC Type: Contract Compensation: $48/h SECRET CLEARANCE REQUIRED Work Model: Onsite – onsite Overview We are seeking an experienced Desktop Support Technician...Contract workLocal areaSystem One
Washington DC2 days ago- General Dynamics Information Technology (GDIT) is seeking a Deskside Support Technician to provide Tier 2 IT support for NIH users on the Bethesda campus. You will resolve complex technical issues for Windows, macOS, Linux/UNIX, iOS and Android devices, and perform hardware...
$80k - $120k
...Description Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as senior engineer specializing... ...Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, Zoom needed. Must have a broad base of support and diagnostic...Remote workSAIC
Washington DC5 days ago$30 - $37 per hour
DescriptionJob Responsibilities• Provides Tier 2 deskside and remote end user support including imaging, deployment, asset management, Windows 11 with... ...environment.• Provide Remote Tool Support.• Conference Room / VTC Setups.Qualifications• Deskside support Engineer with a...Contract workTemporary workRemote work$30 - $37 per hour
...activities required to provide Tier 2 and Tier 3 support to end users, to include, move/add/change... ....Job Responsibilities• Provides Tier 2 deskside and remote end user support including... ...Remote Tool Support.• Conference Room / VTC Setups.Qualifications• Deskside support...Contract workTemporary workRemote work$60k - $70k
...a sense of urgency in anticipating and supporting our customers' technology goals and objectives... ...remote, and when needed, one-on-one deskside support (e.g., end user support, basic... ...preferred, Dell Certified Technician Certification preferred Must be able to...For contractorsWork at officeRemote workRelocationMonday to FridayShift workIndigo IT
Washington DC9 hours ago- ...TechnicianPosition Summary Emagine IT is seeking a Help Desk Technician to serve as a front-line technical resource for the U.S.... ...-quality user experience. The Help Desk Technician provides deskside support at Headquarters, supports Microsoft 365 users, performs account...Work at officeLocal areaRemote workShift work
ClearanceJobs
Washington DC1 day ago - ...Revolutional delivers advanced technology solutions and mission support to federal agencies across civilian, health, and national... ...requirements: This onsite role requires a mix of help desk, deskside, and VIP support in a secure federal environment. Candidates must...Full timeWork experience placementWork at officeFlexible hours
Revolutional, LLC
Washington DC2 days ago - ...level point of contact for handling business partners' technical support issues, gathering the information needed to resolve issues... ...request tickets submitted via the self-service portal Perform deskside support, including troubleshooting, moves, new hires, promotions...Work at officeWorldwide
KARL STORZ
Washington DC1 day ago - ...seeks an independent, detail‑oriented Service Desk Analyst to provide first contact phone and email support to attorneys and business professionals. The role includes deskside support for the DC office and regional requests, with strong customer service as the objective....Work at office
- ...Job Description Overview: Job Title: IT Support Specialist - Senior Security Clearance... .... They will provide Tier 2 and Tier 3 deskside end user support including imaging, deployment... ...for Enterprise, Bomgar, VPN, SCCM, VTC, Zoom needed. Escalates complex problems...Contract workRemote work
C3EL
Washington DC2 days ago $100k - $125k
...to‑day delivery for an IT Service Desk supporting scientific and health‑related federal agency... ...for supervising service desk and deskside support personnel, maintaining service... ...service delivery. Allocate resources and technician workloads based on priorities, ticket volume...Full timeContract workFor contractors- ...Job Title: Deskside support Engineer Job Location: Redmond & Seattle, WA (Onsite from day one) Job Duration: 6+ months Minimum years of experience required: 2+ years Type of Hire: w2 contract JOB DETAILS: SRO Site Support resource...Contract workWork at officeRemote work
Noblesoft Technologies
Washington DC3 days ago - Chenega MIOS is seeking a Help Desk Technician in the Fort Belvoir, VA area to deliver IT support for government networks including NIPR, SIPR, and JWICS. The role involves desktop imaging, account management, VTC support, and maintaining the service desk ticketing system...
- ...Serve as the primary onsite technical support resource for executives, senior leaders, and designated VIP personnel Provide responsive... ...equivalent combination of education and experience 5+ years of desktop, deskside, or end-user support experience within an enterprise...Work at office
Jobtailor
Arlington, VA4 days ago - ...SAIC is seeking a Deskside Support Engineer in Washington, DC, to provide senior-level end-user support across Windows and Mac environments. The role emphasizes imaging, deployment, asset management, and strong customer service. The candidate should be able to work independently...
SAIC
Washington DC2 days ago - ...central point of contact for handling business partners' technical support issues, responding by gathering the information needed to... ...requests submitted via Self Service and walkups, with occasional deskside support. The IT Specialist also assists in solution documentation...Work at officeWorldwide
KARL STORZ
Washington DCa month ago $30 - $35 per hour
...seeking an independent, detail-oriented individual to provide first contact telephone and email support to attorneys and business professionals. This role will also support deskside to their local office and region as needed and directed. The analyst will provide excellent...Work experience placementWork at officeLocal areaImmediate startFlexible hoursJackson Lewis P.C.
Washington DC1 day ago- ...General Dynamics - IT is seeking a Help Desk Technician to provide Tier 1 IT support at a government client site in Washington, DC. You will handle onsite and remote support with a focus on quick resolution, professional communication, and white-glove service delivery....Remote workShift work
General Dynamics
Washington DC4 days ago $45k - $60k
...Job Description Job Description IT Support Technician – Tier 1 Department: IT Reports to: Director of Managed IT Services Location: Lanham, MD (onsite role; remote/telework not available) Position Overview We are seeking a motivated Tier 1 IT Support Technician to join...Full timeWork at officeRemote workRelocationMonday to FridayShift workDCA Technology Partners
Alexandria, VA1 day ago- ...Wiley Rein LLP in Washington, DC seeks an IT Support Technician to deliver first-level technical support to attorneys and staff, logging requests in ServiceNow and maintaining records. The role emphasizes on-site work with flexible policy for remote options. You will...Remote workFlexible hours
Wiley Rein
Washington DC1 day ago $32.47 per hour
...Summary Help Desk Technician Ft Belvoir, VA Are you ready to enhance your skills and build your... ...Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our... ...systems, including Video Teleconference (VTC) and desktop Local Area Network (LAN) VTC...For contractorsWork at officeLocal areaRemote workWorldwideChenega Agile Real Time Solutions, LLC
Alexandria, VA4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Deskside/VTC Support Technician. Be the first to apply!
Related searches
- sharepoint support analyst Washington DC
- operations support technician Washington DC
- product support technician Washington DC
- senior technical analyst Washington DC
- systems support technician Washington DC
- user support analyst Washington DC
- junior IT service management analyst Washington DC
- technical support specialist Washington DC
- remote support technician Washington DC
- help desk assistant Washington DC