Internal Business Systems Analyst

Company: Highmark Inc. Job Summary This job performs business analysis tasks by supporting stakeholders of a specific system application(s), handling user inquiries/issues, and enhancements to the system. The incumbent has a deep understanding of a specific application or set of applications he/she supports, how users use the application, and what other systems integrate with the application. Understands how work is being conducted, and through analysis, determines solutions to the issue(s). Works with stakeholders to identify solutions that may include training, a process change, or modifications to business rules. Traces business requirements through to test plans and cases, reducing time to fix issues and identify anomalies. The incumbent interfaces with positions that are directly involved in the hard-key programming of applications as roles involved in the analysis of the overall business process(es). Uses functional and organizational knowledge to mentor junior resources. Essential Responsibilities Work with customers, Application Developers, and other team members to capture capability needs and drive quality business solutions. Create and maintain deliverables such as business vision, requirements, personalization to different clients, and user interface design. Participate in the full project life cycle by actively participating on project teams based upon experience and need. Support various aspects of requirements testing (e.g. testing plan, testing scenarios, testing scheduled, testing outcomes, user task analysis, documentation, defect management, results analysis) to ensure minimal production defects are realized. Ensure compliance for required standards (e.g. SOC 2) and obtainment of all necessary approvals throughout the project lifecycle. Run system reports and/or create ad-hoc reports, pulling data from various sources. Analyze reports to ensure system performance and/or results. Effectively communicate with team members, customers, partners, and management by reporting project status, enabling vendor solutions, and providing accurate and concise documentation. Other duties as assigned. Education Required High School Diploma/GED Preferred Bachelor's Degree in Information Systems or Business Administration/Management Experience Required 3 - 5 years in a relevant operational area (e.g. customer service, claims, enrollment and billing, etc.) to include 1 - 3 years of technical application experience Preferred 1 - 3 years in the Health Insurance Industry 1 - 3 years in the Healthcare Industry 1 - 3 years in Lean/Six Sigma Licenses and Certifications Required None Preferred Lean/Six Sigma Project Management Professional (PMP) Skills Leadership Process Improvement Analytical Skills Problem-Solving Communication Skills Presentation Delivery Customer Service Strategic Thinking Language (Other than English) None Travel Required 0% - 25% Physical Demands Position Type: Office-Based Lifting: up to 10 pounds – Rarely Lifting: 10 to 25 pounds – Never Lifting: 25 to 50 pounds – Never Pay Range Minimum: $58,100.00 Maximum: $90,000.00 Legal and EEO Statement Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. #J-18808-Ljbffr Highmark Health