Client Service Manager

Job Description

Job Description

Client Services Manager

Senior Helpers is seeking a compassionate, organized, and experienced Client Services Manager to oversee the client experience and scheduling within our Charleston territory. This role focuses on client relationships, care coordination, scheduling, satisfaction, and retention .

Key Responsibilities

• Serve as the primary contact for clients and families.
• Coordinate and manage client schedules and caregiver assignments.
• Work closely with caregivers and scheduling staff to ensure reliable coverage.
• Conduct client assessments, visits, check-ins, and reassessments.
• Maintain accurate care plans, client records, schedules, and documentation.
• Monitor client satisfaction and address concerns promptly.
• Build strong relationships with clients, families, caregivers, and healthcare professionals.
• Identify changes in client needs and adjust services or schedules accordingly.
• Assist with caregiver call-outs, schedule changes, and coverage needs.
• Follow up on concerns through resolution and ensure clear communication.
• Support quality assurance and Senior Helpers' Age-Friendly Care at Home standards.

Qualifications

• 3–5 years of experience in home care, senior care, healthcare, case management, scheduling, or client services preferred.
• Strong scheduling, organization, communication, and problem-solving skills.
• Excellent customer service and relationship-building abilities.
• Ability to manage multiple clients, caregivers, and priorities.
• Comfortable handling difficult conversations professionally and compassionately.
• RN/LPN license is a plus but not required.
• Valid driver's license and ability to travel locally for client visits.

What We Offer

• Competitive salary
• Health, dental, and disability benefits
• Paid time off
• Mileage reimbursement or company vehicle, depending on role
• Training and professional development
• Supportive team environment
• Opportunity to make a meaningful difference in the lives of seniors and their families

Join Senior Helpers and help ensure every client receives exceptional, consistent, and compassionate care.