Customer Success Manager
$90k - $110kCaptivea USA
Customer Success Manager
Captivea is a leading Odoo Gold Partner with a global presence across the USA, France, Switzerland, Canada, Singapore, and India. We help growing and mid-market companies transform their operations by implementing Odoo ERP—the most complete all-in-one business management platform. As our US client base expands, we are seeking a proactive Customer Success Manager to own post-go-live relationships, retention, renewal strategy, support coordination, and expansion readiness.
Mission
As a Customer Success Manager at Captivea, your mission is to ensure the long-term success and satisfaction of clients after they go live on Odoo. You will build strategic relationships with customers, oversee renewal cycles, manage support escalations, and identify opportunities for solution optimization and future expansion.
Your work ensures clients remain healthy, supported, and positioned for continued growth with Odoo and Captivea.
What You Will Do
Own client relationships post implementation.
Manage renewals & retention.
Coordinate support & issue resolution.
Identify & influence expansion.
Who We Are Looking For
Experience- 2–5 years in customer success, account management, support management, or similar client-facing roles. Experience in SaaS, ERP, consulting, or software implementation environments is a strong plus.
Mindset- Empathetic, structured, and relationship-driven. Strong communicator capable of executive-level conversations. Proactive problem-solver who can manage customer needs before they escalate. Organized, reliable, and comfortable owning multiple accounts in parallel.
Huge Plus- Experience with Odoo, NetSuite, SAP, Microsoft Dynamics, or other ERP platforms. Technical or functional understanding of business processes (finance, operations, supply chain, etc.).
Compensation
Base Salary: $70,000 – $85,000 Variable Compensation: $15,000 – $25,000 On-Target Earnings (OTE): $90,000 – $110,000
Success Metrics
You will be measured by: - Renewal execution (timeliness and accuracy). - Client retention rate. - Support margin (efficiency of support utilization). - Expansion pipeline creation
Office address
CAPTIVEA USA 4031 Avalon Park East Boulevard Orlando, FL 32828
What We Offer
Stimulating and dynamic work environment
Work with a passionate and dedicated team
Training and support throughout the employee's career
SEND YOUR APPLICATION!
- ...Customer Success Manager (CSM) Humata Health Inc. is seeking a dynamic and results-driven Customer Success Manager (CSM) to join our team. As a CSM, you will play a pivotal role in ensuring the success and satisfaction of our provider customers by serving as their...SuggestedWork at officeRemote work
Humata Health
Winter Park, FL5 days ago - ...is the leading provider of AI-powered IT management and cybersecurity software, serving... ...operational efficiency and long-term business success. Backed by Insight Partners, a... ...global footprint. Today, Kaseya supports customers in more than 20 countries and manages over...SuggestedWorldwide
Kaseya Careers
Orlando, FL4 days ago $26.44 - $31.25 per hour
..., Kasamba, and Kang. How you'll be impactful: The Advisor Success team operates from a clear, data-driven strategy that spans the... ...advisor lifecycle - from onboarding through active talent management to off-boarding. As an Advisor Success Manager, your core mission...SuggestedHourly payFull timeSummer workH1bRemote workIngenio
Orlando, FL4 days ago- ...Job Description The Customer Success Manager (CSM) is responsible for helping Microvellum and INNERGY Engineering customers realize the full value of their investment. Acting as a trusted advisor, the CSM builds strong customer relationships, drives product adoption...SuggestedWork at officeRemote work
Altium Limited
Orlando, FL2 days ago $102k - $140k
..., giving enterprises real-time visibility, exception management, and the flexibility to meet customer expectations and delivery needs. We partner with some... ...reliable, and more transparent. The Strategic Customer Success Manager (SCSM) owns the day-to-day health and growth...SuggestedRemote workShift work- ...Law Offices of Mario A. Garcia, P.A. is seeking an experienced legal assistant to support busy attorneys and paralegals. You will manage office correspondence, schedule meetings, travel, and ensure deadlines are met, while aiding in preparing legal documents and contracts...Work at office
The Law Offices of Mario A. Garcia, P.A.
Orlando, FL8 hours ago $75k - $86k
...This role is for a Client Success Manager who wants to lead at scale, champion client success and take ownership of client engagement.... ...conversations with a smile, you’ll love being the voice of the customer here. When you do your job well, our clients don’t just stay—...Full timeRemote workLean Marketing
Orlando, FL5 days ago- ...Customer Success Manager The Customer Success Manager (CSM) is responsible for managing small & medium customer(s) & empowering them to unlock the most value of Amadeus solutions for higher return on their investment and business impact. CSMs aim to bring in more...Work experience placementWork at officeLocal areaFlexible hours
Amadeus IT Group S.A
Maitland, FL5 days ago - ...Partner, you will serve as an extension of the Cigna Account Management team, providing personalized onsite support to a key client, their... ...strengthen client satisfaction. This position is ideal for a customer-focused professional who thrives on problem-solving,...Full timeWork at officeLocal areaWork from home
- ..., we improve the safety and reliability of our water infrastructure systems.How you will make an Impact (Job Summary)The Customer Experience Manager is responsible for the end‑to‑end customer journey for CCTV capital equipment purchases and aftermarket support, from initial...Full timeFlexible hours
- ...platform, trusted by more than 10 million customers to make car ownership affordable and... ...Finance, Automotive, and Service sectors with management software to drive revenue growth. Our... ...and best practices to support team success. Promote Upgrades & Add-ons: Identify customer...
- ...strategic delivery operations and account management activities for one of CEI’s largest... ...functions, including delivery performance, customer satisfaction, team leadership, and account... ...services engagements ~ Demonstrated success managing executive-level client stakeholders...Full timeMonday to FridayShift work
CEI
Orlando, FL8 days ago - ...belong. Join our growing, innovation-driven team today. The customer experience supervisor directs the day-to-day call center... ...Meets or exceeds departmental production standards provided by management. Supports and adheres to company's code of conduct, ethics...Full timePart time
Hilton Grand Vacations
Orlando, FL5 days ago - ...transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding...Full timeWork experience placementLocal areaFlexible hours
Marriott International Inc
Orlando, FL3 days ago $28 - $30 per hour
...and drive results. We design and produce custom video brochures, video mailers, video boxes... ...everyone plays an important role in the success of the business. If you enjoy variety,... ...Summary The Operations & Client Success Manager is a central role that blends operations,...Hourly payFull timeRemote workHome officeMonday to FridayBetter Talent
Orlando, FL9 hours ago- ...Central Florida is seeking a Guest Support Professional to work under the supervision of the Shift Supervisor and the Guest Services Manager. The role emphasizes assisting Coalition Guests, staff, visitors, and volunteers while promoting safety, dignity, respect, and...Shift work
The Coalition for the Homeless of Central Florida
Orlando, FL4 days ago - ...through our Pure Signal™ platform, giving customers insight into external threats at a scale... ...customers, maximizing product adoption, managing churn, accelerating time to value, and... ...unused. As a key member of the Customer Success team, you will own customer engagement...Full timeLocal areaRemote workWorldwide
Team Cymru
Lake Mary, FL12 days ago $30.16k
...! RESPONSIBILITIES • Ensures all crew members are Wowing the Customer through personal contact with customers. • Trains the crew on... ...are quickly and efficiently placed on the sales floor. •Acts as Manager on Duty when needed, taking full responsibility for store...Hourly payPart timeLocal areaFlexible hoursNight shiftWeekend workAfternoon shift- ...emotional intelligence, which means having the ability to regulate and manage your own emotions and understand the emotions of those around... ...the party venue Connect with guests Keep the energy high Customize the experience Make sure everyone leaves happy Using TEG’s...Immediate startFlexible hoursShift workNight shiftWeekend work
- ...industry.Job Description/ResponsibilitiesThe Market Development Manager will be a field leader that manages a team of Market... ...Representatives to build brands, maximize distribution, solve customer challenges and maximize Sazerac merchandising and space-to-sales...Full timePart timeInternshipWork at officeImmediate startFlexible hoursNight shiftWeekend work
- ...bring together planners, engineers, architects, construction management staff, environmental, strategic communications, economists, management... ...Tolling Market Lead will be responsible for the growth and success of tolling services and programs for toll road and toll...Local area
$25 per hour
...The Box Office & Customer Experience Manager is responsible for the strategic leadership and day-to-day management of all customer service, ticketing, box office, and guest experience functions. This role ensures a seamless and exceptional guest journey across all touchpoints...Hourly payFull timeSeasonal workWork at officeRemote workFlexible hoursNight shiftAfternoon shiftMemoir Agency LLC
Orlando, FL4 days ago- ...Client Accounting and Advisory Services (CAAS). CAAS provides customized accounting support for our clients (typically larger than $50M... ...tax, and audit roles (Interim Controller, Financial Reporting Manager, Internal Audit Manager, etc.).Design/improve accounting processes...Hourly payFull timeWork experience placementInterim roleFlexible hours
- SummaryPhillips Power is seeking a Client Manager to foster strong relationships with our clients, understand their needs, and ensure... ...solutions that exceed client expectations, and ensuring the successful delivery of projects.Key Responsibilities· Build and maintain...For contractorsShift work
$122.5k - $423.78k
...a Client Relationship Executive - Cyber Managed Services, you will play a pivotal role in... ...gaps and converting opportunities into successful outcomes for the Firm- Staying current on... ...such as accessing sensitive company or customer information, handling proprietary assets...Full timeH1b- ...combines strategic leadership, relationship-building, change management, and performance measurement to advance client loyalty, retention... ...and capture CX stories. Communicate and celebrate CX Program successes and milestones.Client Insights, Research and Performance...Work at office
$130.5k - $363.5k
...account specific strategies that support successful product launch, formulary adoption,... ...serves as a trusted partner to organized customers and internal stakeholders, leveraging oncology... ...assigned key accounts.Effectively manage formulary and access processes through Pharmacy...Full timePart timeLocal areaImmediate startWorldwide- ...knowledge-based company focused on packaging solutions that help our customers achieve their sustainability goals in the face of today’s... ...territories. To learn more, visit . Job Description The Account Manager role reports directly to the Regional Sales Director. This...Remote jobFull timeNight shift
Cielo Projects
Orlando, FL1 day ago $14.5 per hour
...! RESPONSIBILITIES • Ensures all crew members are Wowing the Customer through personal contact with customers. • Trains the crew on... ...are quickly and efficiently placed on the sales floor. •Acts as Manager on Duty when needed, taking full responsibility for store...Hourly payPart timeLocal areaFlexible hoursNight shiftWeekend workAfternoon shiftFive Below
Orlando, FL3 days ago$865 - $1,195 per week
...the freight matches the bill (prevent wrong-load issues) Time Management Estimate realistic load/unload times Prevent... ...and TONU opportunities Keep clean, accurate load notes Customer & Broker Communication Send check calls and status updates...Remote workWork from homeFlexible hoursAmerican Logistics Authority
Orlando, FL2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Manager. Be the first to apply!
- success manager Orlando, FL
- customer success executive Orlando, FL
- customer success manager Orlando, FL
- customer engineer Orlando, FL
- customer liaison Orlando, FL
- work from home customer Orlando, FL
- amazon customer Orlando, FL
- customer satisfaction Orlando, FL
- customer Orlando, FL
- customer project program manager Orlando, FL