Front Desk Receptionist

Front Desk Receptionist

Special Touch Nursing Services, Inc.

About the Position

Special Touch Nursing Services is seeking a friendly, dependable, and highly organized Front Desk Receptionist to join our team.

The Front Desk Receptionist is often the first person our clients, families, caregivers, job applicants, and community partners interact with. We are looking for someone who is professional, welcoming, organized, and able to provide an exceptional experience both in person and over the phone.

This position is ideal for someone who enjoys working with people, thrives in a busy office environment, and takes pride in being helpful and keeping things organized.

Key Responsibilities

• Answer incoming telephone calls promptly, professionally and with a positive attitude and direct calls to the appropriate team member.
• Welcome clients, caregivers, applicants, vendors, and visitors to the office.
• Assist callers and visitors with general questions and ensure their needs are directed to the appropriate department.
• Take accurate and detailed messages and ensure timely communication with staff.
• Assist with new client inquiries and gather basic information for appropriate follow-up.
• Assist caregivers and job applicants who visit or contact the office.
• Receive, organize, scan, copy, and distribute documents as needed.
• Maintain an organized and professional front office and reception area.
• Assist with basic administrative tasks, data entry, filing, and document preparation.
• Receive and distribute incoming mail, deliveries, faxes, and other correspondence.
• Maintain confidentiality of client, employee, and company information.
• Communicate important or urgent concerns to the appropriate staff member promptly.
• Provide administrative support to other departments as needed.
• Helping wherever needed to keep the office running smoothly
• Perform other duties as assigned.

What We're Looking For

The ideal candidate will be:

• Friendly, positive, and professional
• An excellent communicator
• Comfortable speaking with people on the phone and in person
• Is comfortable talking with many different types of people
• Dependable and punctual
• Highly organized and detail-oriented
• Able to multitask in a fast-paced environment
• Comfortable using computers and learning new software
• Able to handle confidential information appropriately
• Takes accurate messages and follows through
• Calm and professional when dealing with difficult or emotional situations
• A team player who is willing to help wherever needed
• Can manage interruptions without becoming overwhelmed
• Takes initiative instead of always waiting to be told what to do

Qualifications

Required:

• High school diploma or equivalent
• Strong verbal and written communication skills
• Basic computer proficiency
• Ability to multitask and prioritize responsibilities
• Professional and courteous telephone skills
• Ability to maintain confidentiality

Preferred:

• Previous receptionist or front-desk experience
• Customer service experience
• Administrative or office experience
• Experience working in healthcare, home care, senior services, or a related environment
• Experience with Microsoft Office and office software

Schedule

Full-Time

Monday through Friday
8:30 AM-4:30 PM

This is an in-person position and requires reliable and consistent attendance.

Starting compensation will be based on relevant experience and qualifications.

Benefits

Eligible employees may receive:

• Paid time off
• Paid holidays
• Health insurance
• Dental/Vision
• Retirement plan

Why Join Special Touch Nursing?

At Special Touch Nursing, our goal is to provide exceptional service to the people and families who depend on us. That commitment begins with the experience people have when they first call or walk through our doors.

We are looking for someone who wants to become an important part of our team and help us create a welcoming, responsive, and professional experience for everyone we serve.

If you are dependable, enjoy helping people, and want to work with a growing organization that makes a difference in the lives of others, we encourage you to apply.