Inside Sales Representative

Job Description

Job Description

Are you motivated by goals, energized by helping customers, and excited by the opportunity to increase your earnings based on your performance? Do you enjoy asking questions, solving problems, and recommending solutions rather than simply taking an order?

Join The Pond Guy as an Inside Sales Representative, internally known as a Pond Tech, where you'll combine consultative sales, customer education, and technical problem-solving to help pond owners across the country find the right solutions for their ponds.

No previous pond experience is required; we'll teach you the technical side. You bring the sales mindset, curiosity, and drive to succeed. 

See what the role is really like! Take a behind-the-scenes look at a day in Sales and see how our team works with customers, recommends solutions, and helps pond owners succeed: -CZGYCAMY

The Pond Guy / Airmax, Inc. is the leading manufacturer and distributor of pond, lake, and water garden products, including aeration systems, fountains, and water treatments—to a nationwide network of end-users and Airmax dealers. 

Want to learn more about The Pond Guy? Watch this video:

What You'll Do

As an Inside Sales Representative, you'll work directly with customers who contact The Pond Guy looking for advice, products, and solutions for their ponds. During peak season, our team handles a high volume of inbound customer interactions, with Pond Techs typically assisting 50–70 customers per day by phone. Your goal isn't simply to answer the customer's initial question. You'll ask the right questions, understand their pond goals, educate them on their options, and recommend a complete solution.

Your Day May Include

• Assist customers with product questions, troubleshooting, sales, and order placement through phone, email, text, and chat
• Ask consultative questions to uncover customer needs and recommend the best solution
• Confidently overcome objections and help customers make informed purchasing decisions
• Identify opportunities to cross-sell and upsell products that support the customer's overall pond goals
• Follow up with leads, quotes, and previous customer inquiries through outbound calls and email
• Create individualized pond profiles and recommendations based on customer needs
• Research products and technical information using multiple resources to determine the best solution
• Document customer conversations, sales activity, follow-up tasks, and relevant information accurately within our CRM
• Assist customers with product, shipping, order, and post-sale questions
• Monitor your individual sales metrics and use performance data to identify opportunities for improvement
• Adapt to new sales tools, technology, and processes
• Participate in ongoing sales training, product education, and hands-on product demonstrations
• Occasionally participate in field or face-to-face retail training to strengthen product knowledge  

How Success Is Measured

• This is a performance-driven sales role with commission tied to established sales metrics
• Successful Inside Sales Representatives are comfortable knowing where they stand and using their results to continuously improve. You'll receive coaching, training, and visibility into your performance throughout the year
• We're looking for someone who is motivated by goals and enjoys the opportunity to directly influence their earning potential

What We're Looking For

• 2–3 years of sales, consultative customer service, or related customer-facing experience
• Confidence communicating with customers and recommending solutions
• Ability to listen, ask questions, and document detailed information while actively assisting a customer
• Strong written and verbal communication skills
• Comfort handling a high volume of customer conversations throughout the day
• Ability to move quickly between tasks and multiple software systems while maintaining accuracy
• Experience using CRM, sales, order-management, or similar business systems preferred
• Basic understanding of mathematical calculations, conversions, and ratios
• Comfortable using Microsoft Word and Excel
• Hands-on mindset and curiosity about how products work
• Ability and willingness to learn extensive technical product information
• Technical or mechanical experience is a plus
• High school diploma required; college degree preferred

This position requires manual dexterity for typing, sitting at a desk, and looking at a computer screen for long periods of time. In addition, portions of the training require you to shadow other departments that may require physical activity including lifting 25-35 pounds and standing for long periods of time. 

We need an Inside Sales Representative that has a positive attitude, and the words “can’t” and “impossible” are not a part of your vocabulary. The capacity to switch quickly from one task to the next will be an important part of your success in this role. It is necessary to absorb and reference extensive information while providing outstanding customer service. This person should continually add value to the organization beyond their day-to-day tasks.

Availability

Our Inside Sales Representative role is a full-time, year-round position located onsite at our headquarters, 15425 Chets Way, Armada, MI 48005. To ensure thorough onboarding and training, team members begin onsite for the first year. Tribe members who achieve established performance milestones and demonstrate strong mastery of their responsibilities may be eligible to transition to a hybrid or remote schedule earlier than one year.

Shifts are typically 8 hours and fall between 9:45AM – 6:15PM (EST) Monday through Friday, 2 Saturdays per month*. 

*Saturday hours are 8:45AM – 4:15PM (EST) during the months of March through October. We are closed on Saturday during the months of November through February. 

Inside Sales Representative are scheduled on the phones throughout the entirety of their shift. 

Compensation & Benefits

This is a full-time position with a base hourly rate plus commissions. The average annual compensation is $60,000 to $75,000. Additional paid time off can be earned based on sales metrics. 

  Benefits include

• Blue Cross Blue Shield Healthcare
• Dental Insurance
• Vision Insurance
• Short-term Disability Insurance
• Long-term Disability Insurance
• Accident Insurance
• Critical Illness Insurance
• Life Insurance
• Paid Time Off
• Holiday pay effective immediately (8 holidays recognized)
• 401 (k) with employer 4% match 
• Employee referral program 
• Additional Training Programs: Career Development and Department Shadows

Company Overview

The Pond Guy, Inc. is a growing company with over 160 employees. We manufacture pond, lake, and water garden supplies for customers in all 50 states, serving both wholesale and end-users. We have customers with large ponds used for swimming, fishing, and ice skating, and customers with decorative water gardens containing Koi, waterfalls, and plants. Our mission is to help the world enjoy ponds by being passionate, knowledgeable, and providing innovative solutions.

The Pond Guy, Inc. is not just a team; we’re a tribe.  A tribe is more like a family and is ongoing.  We have fun, pursue our goals together, and encourage each other to grow.  Becoming part of TPG, Inc. means more than getting a job—it’s a career move.  We will give you the support you need to grow with us. 

  Company Divisions

The Pond Guy, Inc. encompasses a family of businesses to support customers in all pond aspects. 

Airmax, Inc. – business-to-business and manufacturing. airmaxeco.com  

The Pond Guy, Inc. – direct-to-consumer. thepondguy.com 

The Pond Guy, Inc. – local services division. weknowponds.com