Community Manager

Community Manager – Job Overview At Hawthorne Residential Partners, we’re looking for passionate, hardworking, and caring individuals who are ready to make a meaningful impact at our award‑winning apartment communities each day. As one of the top 50 largest multifamily management companies in the country—rooted in the Southeast—we lead with heart and operate with purpose. Our Live It culture reflects our commitment to service, connection, and exceeding expectations at every turn. Education, Experience, and License Qualifications Education: High School or GED equivalent. Experience: Two years of property management experience; this should include Leasing Consultant and Assistant Community Manager experience. Six months of community manager experience in multi‑family, highly preferred. Industry software experience: YARDI, Knock, and Microsoft, highly preferred. Licenses & Certifications: Valid Driver’s License. CAM, CAPS, Real Estate license, and/or Property Management License preferred. Financial & Administrative Oversight Manage budgets, rent collection, and community financial reporting. Oversee move‑outs, deposit accounting, and delinquency tracking. Maintain accurate records using platforms like Yardi and Knock. Ensure compliance with company policies and legal standards. Property Performance & Operational Excellence Conduct regular inspections to maintain curb appeal and quality. Drive leasing, renewals, and pricing strategies to meet occupancy goals. Partner with maintenance on work orders and preventative care. Oversee vendor services and ensure quality, safety, and timeliness. Team & Community Leadership Build a strong, positive team culture across office and maintenance. Hire, train, and coach team members to meet performance goals. Host weekly team meetings to align on goals and celebrate wins. Lead with empathy while upholding accountability and standards. Resident Experience & Engagement Address escalated resident concerns with professionalism and care. Plan and lead engaging resident events to boost satisfaction. Monitor and respond to online reviews to manage reputation. Maintain communication with leadership and ownership groups. Leasing & Occupancy Support leasing efforts by conducting tours, responding to leads, and guiding prospects through the leasing process. Identify prospect needs, showcase available homes, and invite them to join the community. Ensure lease applications, renewals, and related documents are completed accurately and on time. Meet occupancy goals through strong leasing performance and resident retention. Create and manage content for the community’s social media platforms, highlighting resident events and promoting engagement. Maintain a clean, welcoming environment by ensuring the office, amenities, and common areas are immaculately presented. What Makes Someone SOAR in This Role? Effective Communication: Align your team, build trust, and drive performance while working with vendors, prospects, clients, and other teams. Financial Understanding: Interpret financial reports and make informed decisions while considering budget constraints. Conflict Resolution: Resolve residential conflicts and disputes with confidence and professionalism. People Service & Customer‑Focused: Commit to providing excellent service by embracing our Live It culture of kindness, community, and connection. Servant Leadership: Provide training and development opportunities for team members to succeed and advance their careers. Positive Attitude: Enthusiastic, passionate, and driven in everyday operations. Work Schedule Our leasing office is open Monday‑Friday, 9:00AM‑6:00PM, and Saturdays, 10:00AM‑4:00PM. One weekday off is provided each week to maintain a 40‑hour schedule. Evening and weekend availability may be required for resident events or based on the unique needs of the community. Compensation and Benefits Monthly leasing and renewal commissions and quarterly performance bonuses in addition to salary. Professional benefits – Community Manager today; Regional Manager tomorrow! #J-18808-Ljbffr