Operations Supervisor

Company Overview Welcome to Five Star Parks & Attractions, where work is fun, growth is real, and every day makes an impact. Five Star isn’t just a rating or a name; we’re a team of people who love creating unforgettable moments. As a leader in the amusement and hospitality industry, Five Star Parks & Attractions brings energy to both indoor and outdoor family entertainment centers across the country. From the first smile at the front door to the last high‑five of the day, we’re all about delivering experiences families, friends, and coworkers remember long after they leave. As the largest privately owned operator of family entertainment centers in the U.S., we offer more than a job, we offer a place to belong. Whether you’re starting your very first job, looking for a flexible role, or building a long‑term career, there’s a spot for you here. Safety, trust, and a service mindset guide everything we do. We treat our guests like friends and our team members like family, creating a welcoming, inclusive environment where everyone’s contribution matters. We believe in empathy, teamwork, and opening doors to new possibilities, on the floor, behind the scenes, and beyond. If you’re service‑minded, motivated, and ready to be part of something fun and meaningful, we’d love to meet you. Join Five Star Parks & Attractions and help us deliver safe, clean, unforgettable fun to the communities we serve every single day. Job Summary The Supervisor position assists the Operations Managers and General Manager with real‑time operations that facilitate the maximization of resources (human and automated) to achieve customer satisfaction, productivity, schedule adherence and economic goals. Key Responsibilities Daily responsibilities are: Assist managers in overseeing the daily operations of all crew at your facility. See that standup meetings pre‑shift are completed. Document attendance issues following attendance policy. Ensure inspections are completed. Problems must be tagged, reported and followed up. Verify that the park is clean and delegate cleaning duties to team members. Timekeeping – Approve times. Ensure that management staff at your facility approve clock‑in/out punches each shift. Complete daily schedule template the previous day to ensure all positions are covered. Assess team and move crew around as needed. Assess team for training and re‑training needs. Field guest complaints. Incident reports: Assist Operations Managers in completion of guest and team member incident reports as needed. Help Manager ensure reports are completed and turned in within 24 hours. Ensure team members who are injured are retrained if that was the cause. If a team member needs medical attention, call Safety Manager immediately. Work alongside crew as needed. Fill in for breaks as needed. Perform other duties and responsibilities as required or requested. Schedule crew members for your designated location. Ongoing Responsibilities Support GM’s goal of ensuring team meets or exceeds turnover times. Assist with ride audits if needed. Retrain/coach as needed. Update standup meeting info. Communicate to other Operations Managers if something is added or changed. Ensure facility is well maintained. Notify GM if something needs to be fixed. Supervisory Responsibility This position assists Operations Managers and General Manager in managing all employees of the department and is responsible for leadership, performance management and retention of crew members within its department. Physical Demands The physical demands described here are representative of those that must be met by a crew member to successfully perform the essential functions of this job. While performing the duties of this job, the crew member is regularly required to talk or hear, stand, walk, bend, use hands to handle, or feel, and reach with hands and arms. They may lift at times up to 50 lbs. Education High School diploma or GED equivalent required. Position Type / Expected Hours of Work This is a part‑time position and hours of work and days are determined by the General Manager. Evenings, weekends and some holidays are required as job duties demand. Comprehensive Benefits Package Medical, Dental, and Vision Insurance – Quality coverage options to help you and your family stay healthy. Prescription Drug Coverage – Integrated with our medical plans for convenient access to medications. Health Savings Account (HSA) – Tax‑advantage savings for medical expenses, with employee contributions. Supplemental Insurance (Aflac) – Optional accident, critical illness, and hospital plans to enhance your coverage. Voluntary Life Insurance – Additional life insurance coverage available for purchase to further protect your loved ones. Company‑Paid Life Insurance – Financial protection for your loved ones, at no cost to you. Company‑Paid Long‑term Disability Insurance – Income protection to help support you in the event of a long‑term illness or injury. 401(k) Retirement Plan – Eligible after one year of employment, with a generous company match to help you plan for the future. Notice of E‑Verify Participation: Five Star Parks & Attractions participates in the E‑Verify program. Five Star Park & Attractions is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factors. We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply. #J-18808-Ljbffr