Call Center Representative

Job Description

Job Description

Position: Call Center Representative

Location: Seattle

Pay: $20.00 - $30.00 DOE

Looking for your next opportunity as a Call Center Representative? We'd love to connect. As a local staffing partner, we work closely with companies that regularly hire for these types of roles. Even if we don't have a current opening that's the perfect fit today, building a relationship now allows us to reach out as soon as the right opportunity becomes available.

Essential Duties and Responsibilities

• Handle high volumes of inbound and outbound calls in a professional and courteous manner
• Assist customers with inquiries, account updates, complaints, and general information
• Document call details and customer interactions accurately in the system
• Follow scripts, processes, and guidelines to ensure consistent service delivery
• Escalate complex issues to the appropriate team or supervisor as needed
• Meet productivity and quality metrics including call handling time and customer satisfaction scores
• Stay up to date on product, service, and policy changes through ongoing training

Qualifications

• Previous experience in a call center, customer service, or phone-based role preferred
• Clear and professional verbal communication skills
• Ability to type and navigate computer systems while speaking with customers
• Strong problem-solving skills and ability to remain calm under pressure
• Comfortable with repetitive tasks and meeting performance targets
• Team-oriented with a positive and service-first attitude
• Experience with CRM or call center software a plus

Benefit Offerings (Eligibility Varies)

• Insurance - medical, dental, vision
• Term life
• Short-term disability
• 401(k)
• Employee Assistance Program (EAP)
• Paid holiday and sick leave

Equal Opportunity & Inclusion

Express Employment Professionals – North Seattle, WA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, caste, age, disability, marital status, sexual orientation, gender identity or expression, military or veteran status, or other protected characteristics under applicable law.

Reasonable Accommodation

If you require a reasonable accommodation during the application or hiring process, please contact View email address on ziprecruiter.com or View phone number on ziprecruiter.com.

Application Process

Applications will be reviewed on a rolling basis with interviews starting immediately. The position will remain open until it is filled. Please apply right away for the best opportunity to be considered. We look forward to hearing from you!