Veterinary Receptionist

Build Meaningful Client Connections as a Veterinary Receptionist in Fort Worth:

Ridglea West Animal Hospital is seeking a warm, organized, pet-loving Veterinary Receptionist to become a trusted first point of contact for our clients and patients. Also known as a Veterinary Client Service Representative, Veterinary CSR, or Veterinary Front Desk Coordinator, this in-person role gives you the opportunity to make every visit feel welcoming, informed, and compassionate. You will join a family-owned hospital where your communication skills, love of animals, and attention to detail directly support exceptional patient care.

What You Will Do:

• Welcome pet owners and their animals with professionalism, empathy, and a calm presence in a busy veterinary hospital setting.
• Schedule appointments, answer multi-line phone calls, manage client questions, and help keep daily patient flow organized and efficient.
• Gather accurate client and patient information, process payments, explain estimates and policies, and maintain clear veterinary medical records.
• Support client education by reinforcing preventive care recommendations, medication instructions, wellness needs, and follow-up plans provided by the veterinary team.
• Work closely with veterinarians, veterinary technicians, and veterinary assistants to coordinate care for dogs, cats, birds, rabbits, reptiles, and pocket pets.
• Assist with animal handling, restraint, kennel duties, and other patient-care support tasks when needed, always prioritizing animal welfare and safety.

What You Will Bring:

• You bring strong customer service and communication skills, with the ability to create reassuring experiences for pet owners during both routine and urgent visits.
• You are comfortable in a fast-paced veterinary, medical, hospitality, or client-facing environment and can confidently manage changing priorities.
• You demonstrate compassion, sound judgment, and professionalism when working with animals, clients, and teammates.
• You have excellent organization and accuracy skills for scheduling, payment processing, phone communication, and recordkeeping.
• You are able to work in person in Fort Worth, Texas, and are comfortable supporting safe animal handling and basic clinic operations.

Preferred Experience:

• Previous experience as a veterinary receptionist, veterinary assistant, animal care attendant, client service representative, or front desk professional is valued.
• Experience with Aviamrk software is highly vauled. 
• Knowledge of small animal care, preventive care, Fear Free practices, dog behavior, anesthesia monitoring, digital radiography, heartworm testing, or fecal analysis is welcomed.

Compensation and Benefits:

Earn $15 to $17 per hour, based on experience and qualifications. Eligible team members enjoy health insurance, a 401(k), flexible schedules, tuition reimbursement, holiday pay, and paid time off. This is an opportunity to grow your veterinary career while being supported as a person and professional.

About the Company:

Ridglea West Animal Hospital is a family-owned, full-service veterinary hospital in Fort Worth, Texas, providing comprehensive medical, dental, surgical, and emergency care for pets including dogs, cats, birds, rabbits, reptiles, and pocket pets. Here, you can be part of a close-knit team that values kindness, collaboration, learning, and high-quality care. Your contributions at the front desk will be recognized as essential to the comfort of families and the health of the pets they love.

Equal Opportunity:

Ridglea West Animal Hospital is an equal opportunity employer and is committed to building an inclusive workplace. We welcome qualified candidates from all backgrounds.

Apply Today:

If you are ready to combine exceptional client service with a meaningful career in veterinary medicine, apply today to join the Ridglea West Animal Hospital team.