Customer Support Specialist

Customer Support Specialist

Support critical operations. Deliver service that makes an impact.

At Xylem, we don't just support water systems we help solve the world's most essential water challenges. As a Fortune 500 global water technology company operating in over 150 countries, our success depends on exceptional customer support that keeps projects moving and customers confident.

That's why this role matters. And that's where you come in.

Why this role matters

As a Customer Support Specialist, you are the operational bridge between customers, sales, and internal teams. You manage orders, resolve billing questions, provide quotes, and maintain communication that keeps customers informed and supported at every step.

Your responsiveness, accuracy, and professionalism ensure that critical water and wastewater projects stay on track and that customers know they can rely on Xylem.

What you'll be doing

You'll play a key role in ensuring smooth order processing, customer satisfaction, and timely delivery:

Customer service & communication

• Respond promptly and professionally to customer inquiries across multiple channels.
• Provide legendary customer service that builds strong, trusting relationships.

Order management & coordination

• Process orders ranging from quick-ship to complex, long-cycle orders.
• Maintain accurate order details and proactively follow up on order backlog.
• Coordinate with other departments regarding shipping dates, pricing, availability, and backorders.
• Maintain complete and organized virtual customer files.

Billing & issue resolution

• Investigate and resolve billing issues and discrepancies, partnering with A/R teams when needed.

Sales support

• Provide pricing, availability, formal quotes, and pre-/post-order support for standard and specialty products.
• Support the sales team with documentation, updates, and customer insights.

Additional responsibilities

• Assist with internal process improvements and cross-functional collaboration.
• Support workflow accuracy, efficiency, and positive customer outcomes.

Location & work style

• Location: Mira Loma, California
• Environment: Hybrid, cross-functional, customer-focused
• Team: Works closely with sales, operations, A/R, logistics, and customer teams

Who thrives in this role

You'll be successful if you:

• Love interacting with customers and solving problems
• Are organized, detail-oriented, and thrive in a fast-paced environment
• Communicate clearly and confidently across teams
• Manage multiple priorities with accuracy and follow-through
• Enjoy supporting both internal and external stakeholders
• Want a role where your work contributes to meaningful, real-world impact

What you bring

• High School diploma or equivalent
• 1+ years of order management, customer service, or account management experience
• Experience with billing, invoicing, quoting, or related tasks
• Strong computer skills, including Microsoft Office Suite
• Ability to work with diverse teams and customers
• Preferred: Experience with Salesforce CRM, AS400, SAP S/4HANA, or SCPQ tools
• Excellent organization, follow-through, and problem-solving abilities

What we offer:

• The estimated salary range for this position is $26 to $28/hour. Starting pay is dependent on multiple factors, such as skills and experience.
• 20 days PTO from the start
• 12 paid holidays
• Generous retirement savings plan
• Customizable health, dental, and vision insurance (eligible on first date)
• Career progression plans
• Reward and recognition programs
• Paid parental leave

Why join Xylem?

At Xylem, you'll contribute your skills to a mission with global impact:

• A purpose-driven organization solving critical water challenges
• Opportunities for career growth and ongoing development
• Strong Total Rewards, including PTO, retirement plan, health benefits
• A culture built on innovation, collaboration, and service
• Community involvement through Xylem Watermark volunteer initiatives

If you're ready to bring exceptional service to a global mission and help keep essential water projects moving we'd love to hear from you.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodation to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation