EZMO Transportation Coordinator

Location: Hillsboro, MO Job Id: 149 # of Openings: 1 Full-Time Transportation Coordinator position offering 36 hours per week with Fridays OFF! In-office position, work location in Hillsboro, MO. Will attend Community Partnership & Outreach Events, eligible for mileage reimbursement Incorporated in 1965, Jefferson Franklin Community Action Corporation (JFCAC) is a 501(c)(3) non-profit organization committed to assisting low-income individuals, and families, achieve self-sufficiency through quality programs in Jefferson and Franklin Counties. We are a federal, state, and locally funded Community Action Agency. JFCAC offers a variety of impactful programs for eligible individuals and families, from early childhood education, rental and utility assistance to FREE Transportation for clients! We're looking for an individual to fill our newly open position of full-time EZMO Transportation Coordinator . This person must have a strong attention to detail and motivation to follow tasks through to completion and the ability to work independently and in a Team setting. The EZMO Transportation Coordinator is responsible for the leadership, development, coordination, and advancement of the EZMO transportation program throughout the service area. The primary responsibility of this position is the development, recruitment, retention, and sustainability of the volunteer driver network that supports transportation services for older adults, low-income individuals, people with disabilities, and other vulnerable populations. The C oordinator serves as a regional transportation advocate and mobility manager, identifying transportation barriers, and developing collaborative solutions that increase access to healthcare, employment, education, food resources, mental health services, and other essential supports. This position provides oversight of transportation program staff, volunteer driver initiatives, community partnerships, program performance measures, and compliance requirements while supporting the long-term sustainability of transportation services.

ESSENTIAL FUNCTIONS:

Develop, implement, and continuously improve comprehensive volunteer driver recruitment, retention, recognition, and engagement strategies to ensure adequate transportation capacity throughout the service area. Establish and maintain relationships with community organizations, faith-based groups, businesses, civic organizations, educational institutions, and other partners to recruit volunteer drivers. Create and coordinate outreach campaigns, presentations, recruitment events, and networking opportunities designed to increase volunteer driver participation. Monitor volunteer driver utilization, coverage areas, retention rates, and service gaps and implement strategies to address identified needs. Oversee driver program standards, onboarding processes, training requirements, recognition efforts, and compliance activities. Work collaboratively with the Transportation Specialist to ensure volunteer recruitment, orientation, communication, and support activities are effectively carried out. Obtain and Manage data associated with volunteers and clients participating with EZMO Transportation as determined to be collected by goals and parameters of workplan activities as it relates to transportation needs. Utilize appropriate information systems as determined necessary for volunteer management, client data tracking and reporting. Program Leadership & Mobility Coordination Coordinate and oversee implementation of the EZMO transportation program and related mobility initiatives throughout the service area. Identify transportation barriers affecting vulnerable populations and facilitate community-based solutions that improve transportation access. Develop, maintain, and strengthen partnerships with local governments, healthcare providers, community organizations, employers, educational institutions, and other stakeholders. Serve as JFCAC's representative on transportation, mobility, and community access initiatives at the local, regional, and state levels. Attend required training, webinars, conference calls, conferences, conferences, and professional development opportunities related to transportation coordination and mobility management. Facilitate community engagement activities, stakeholder meetings, and outreach efforts to gather data regarding transportation needs, service gaps, and emerging trends. Program Development & Sustainability Collaborate with agency leadership to identify and pursue funding opportunities, grants, and community partnerships that support transportation services and mobility initiatives. Support the development and implementation of strategic plans designed to improve transportation access and strengthen regional transportation infrastructure. Research and promote transportation best practices, innovative mobility solutions, and community transportation resources. Program Oversight & Performance Management Monitor transportation program performance, utilization trends, customer needs, volunteer engagement, and service outcomes. Review and analyze program data to evaluate effectiveness, identify improvement opportunities, and support reporting requirements. Ensure compliance with federal, state, local, grant, agency, and program requirements. Prepare reports, workplan updates, performance measures, and other documentation required by funding sources and agency leadership. Oversee the use of transportation technology platforms and information systems utilized for program management, reporting, volunteer administration, and service delivery. Customer & Community Support Serve as a resource for community members, partner agencies, and service providers regarding available transportation options and mobility resources. Support access to transportation resources for individuals experiencing barriers to healthcare, mental health services, employment, education, and other essential needs. Assist with resolution of customer concerns, service issues, and escalated transportation-related matters. Promote awareness of the EZMO program through presentations, networking events, community meetings, and outreach activities. Perform other duties as assigned.

EDUCATION & EXPERIENCE

Bachelor's degree in Transportation, Social Services, Public Administration, Business Administration, Human Services, or a related field required. Equivalent combinations of education, training, and experience may be considered. Minimum three (3) years of progressively responsible experience in transportation programs, mobility management, volunteer management, community services, project coordination, or a related field. Experience recruiting, developing, and managing volunteer programs are strongly preferred. Supervisory experience preferred. Experience working with elderly, disabled, low-income, or underserved populations preferred. Experience with grant-funded programs, community collaboration, outreach, and stakeholder engagement preferred. Other Required Capabilities and Qualifications Excellent verbal and written communication skills Public Speaking Skills Proficient in MS Word, Outlook, Excel and PowerPoint. Organizational skills Team Player Will be required to travel in or out of community with own transportation. Possession of, or the ability to obtain, a valid Driver’s License and provide proof of vehicle insurance. Community Mobility Management certification (such as Certified Community Mobility Manager (CCMM)) preferred. Employees not currently certified must demonstrate the ability and willingness to obtain an approved mobility management certification within twenty-four (24) months of hire.

COMPENSATION & BENEFITS

Starting Pay Rate: $25.61 per hour - may increase based on education and/or relevant experience 4-Day workweek with Fridays off Paid Holidays, Vacation & Sick Time Mileage Reimbursement Medical, Dental, Vision, Agency-paid Life Insurance, Accident, Critical Illness, Supplemental Life Insurance 403 (b) Salary Deferral with Employer Match & Simplified Employee Pension Plan To learn more about JFCAC and other employment opportunities, please visit our website at jfcac.org/careers. JFCAC is an equal opportunity employer Keywords: Transportation, Transport, Dispatch, Scheduling, Scheduler, Coordinator, Coordinate, Coordinating, Human Services, Community Action, Resources, Assistance, Volunteer, Supervisor, Supervise, Supervision, Manager, Manage, Management, Lead, Leader, Leadership, Grant, Grants, Funding, Community Needs, Data, Partnership, Social Services, Admin, Administrative, Administration, Jefferson Franklin Community Action Corporation #J-18808-Ljbffr Jefferson-Franklin-Community-Action-Corporation