Customer Project Coordinator

ABB Order Execution Manager

At ABB, we help industries run leaner and cleanerand every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: Order Execution Manager

In this role you will be responsible for order management, customer communication, problem resolution, and follow through for the Motion High Power division in New Berlin, ensuring the customer receives great customer service experience. You will be responsible for all activities of the Order to Cash process and work with other internal functions to provide responses to customer requests while also anticipating future needs.

The work model for the role is #LI-Hybrid in New Berlin, WI (In office 1-3 days/week).

Your role and responsibilities:

• Provide positive customer experience by delivering world class customer care and order management, taking ownership of key accounts
• Manage order management related transactions with a high degree of accuracy including but not limited to sales orders, project orders, debit/credit memos, payment disputes, and delivery schedules using SAP, SalesForce, and other tools as required.
• Respond to inquiries and demonstrate a sense of urgency when critical issues arise. Demonstrate ability to influence action across functions as needed to serve the customer.
• Demonstrate an attitude of teamwork and emotional intelligence by supporting team members and building collaborative relationships across functions to serve the customer better
• Improve existing customer relationships by forming deep understanding of client requirements and expectations
• Create and analyze reports as needed to support customers. Demonstrate a willingness to understand reports/metrics in support of continuous improvements
• Develop creative and proactive solutions to day-to-day and event-based problems. Engage in solutions to process challenges.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the role:

• 4+ years of experience in customer care, customer service or customer facing position.
• Proficiency with an ERP system, SAP preferred.
• Attention to detail and problem-solving abilities.
• Strong verbal and written communication abilities.
• Positive attitude and customer-oriented approach.
• Ability to resolve issues in a timely manner with the ability to prioritize work.
• Candidates must already have work authorization that would permit them to work for ABB in the US.

Preferred Qualifications:

• Associate's or Bachelor's degree in technical or business discipline.
• Experience with project coordination from order to delivery, coordinating with internal and external parties.
• Experience in supporting highly customized technical solutions in a low volume, high mix, manufacturing environment.

More about us

We are global market leader in mission-critical high-power, high-performance motors, drives, generators, power conversion and packaged solutions. Every day, we make a difference for our customers by making their operations profitable, safe, and reliable.

What's in it for you

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites:

ABB Benefit Summary for eligible US employees [excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D 100% employee paid up to maximums
• Short Term Disability up to 26 weeks Company paid
• Long Term Disability 60% of pay Company paid. Ability to "buy-up" to 66 2/3% of pay.
• Supplemental benefits 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?