Community Health Worker [Senior Associate] - Maryland

Community Health Worker (PG County & Remote)

The Community Health Worker (CHW) will support integrated wellness initiatives focused on behavioral health and chronic disease prevention. This role serves as a vital link between individuals, families, schools, healthcare providers, and community resources to promote access to care, improve service delivery, and foster health equity.

Working in a collaborative, person-centered environment, the CHW will engage with diverse populations to build trust, provide education, and support individuals in navigating health and social services. The CHW will contribute to both mental health and chronic disease prevention efforts through outreach, informal counseling, advocacy, and capacity-building activities.

Responsibilities & competencies

• Increase utilization of preventive care and needed mental health services within the county
• Assess client/patients' unmet social needs
• Develop an intervention plan with the client/patient, family/caregiver(s) providers (as appropriate) under the supervision of the mental health lead care manager
• Facilitate & education on community resources to the client/patient & families served and assist with food, housing, mobility, energy assistance, childcare, and other governmental programs. Assist students at social services and social security visits for SNAP, TCA, and TDAP when applying for SSI/ SSDI and insurance
• Complete school and community visits to improve participant engagement
• Monitor adherence to intervention plans, evaluate effectiveness, monitor students progress in a timely manner, and facilitate changes as needed
• Attend or call-in for daily and weekly care & wellness meetings. Weekly care & wellness meeting will include a review of all clients/patients on CHW caseload/assigned
• Complete documentation, in preferred platform, detailing efforts, resources, and communications with client/patient & their families
• Share client/patients & families concerns with the care & wellness team during check in meetings
• Attend mandatory training to improve client/patients & families communication and community health support skills
• Provide feedback for the improvement of the Programs assigned
• Flexibility to work occasional evenings and weekends to support events and outreach initiatives
• Perform other duties as required

QUALIFICATIONS

• Bachelor's degree preferred
• 1-3 years' experience working in community health care settings is required
• Local knowledge about and connections to community health care and social welfare resources is desirable; particularly in PG county
• Bilingual in English and Spanish preferred.
• Must have a strong team building, leadership, and mentoring skills.
• Must have high organizational, performance management, and problem-solving skills.
• Have high emotional intelligence and exceptional communication skills.
• Must have influencing skills that foster a collaborative and continuous-improvement environment.
• Proven ability to lead, motivate, and build cross-functional teams that deliver services and solutions that surpass client/patient expectations.
• Proficiency in communication technologies (email, cell phone, etc.)
• Highly organized with the ability to keep accurate notes and records
• Experience with health IT systems and reports is desirable
• Must be customer focused
• Contribute to high-quality deliverables and/or tasks under supervision

In addition to the above qualifications the successful incumbent is expected to consistently demonstrate:

• Core values consistent with a person-centered approach to care
• Demonstrates professional, appropriate, effective, and tactful communication skills, including written, verbal and nonverbal
• Demonstrates a positive attitude and respectful, professional customer service
• Acknowledges program participants’ rights on confidentiality issues maintains client/patient confidentiality at all times and follows HIPAA guidelines and regulations
• Proactively acts as a client/patient advocate, responding with empathy and respect to resolve client/patient and family concerns, and recognizes opportunities for improvement to meeting concerns
• Proactively continues to educate self on providing quality care and improving professional skills

REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Work is generally performed remotely or within the office environment, with standard office equipment available. While performing the duties of this job, the CHW is regularly required to talk or hear, stand, walk, sit; use hands to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The CHW frequently lifts and moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. The CHW is expected to complete onsite visits and by driving to the public schools and the communities including client/patient homes, physician offices, and other healthcare facilities (as needed). The CHW is required to document client/patient-related activities and conversations within 48 hours of the client/patient interaction. Work may be performed at the school site and/or Medicalincs offices. Travel will be required. Work is mostly sedentary in nature but may require occasional standing and walking. Lighting and temperature must adequate, with no hazardous or unpleasant conditions caused by noise, dust, etc. Must have good vision and be able to read, write, and communicate fluently in English. Occasional working overtime may be required to meet project deadlines.

ABOUT MEDICALINCS

Medicalincs is a renowned healthcare business & clinical management services firm that supports health organizations to improve organizational performance by providing less expensive, human-centered, integrated, managed care solutions. We have significantly improved health outcomes, cost savings, and return on investment for our clients. Medicalincs was launched in 2017. We are located at Silver Spring, Maryland, and serve the Maryland, District of Columbia, and Virginia regions.

OUR MISSION: At Medicalincs, our mission is to link silos in the healthcare system -- to achieve the most cost-effective, high quality, and continually-improved care delivery that preserves & saves lives!

OUR PHILOSOPHY: To make a difference, you need to be THICK - Trusted, Hearty, Innovative, Committed, & Kaizen!

Medicalincs brings a unique understanding of healthcare delivery systems across healthcare settings & payer groups; and in-depth experience applying strategic fusion of clinical, business, and technical expertise -- to drive comprehensive and tried-and-true lasting solutions to advance networks and population health management. Our areas of expertise include: Managed Care & Care Value | Care Delivery Model Transformation Implementation | Quality Improvement & Students Safety | Program Management & Change Management | Program Evaluation & Data Analytics | Organizational Development & Strategic Planning.

Are you on a mission to continually improve healthcare solutions that preserve & save lives? MEDICALINCS offers you:

• A balance of work, life, & fun -- with a close-knit team of professionals!
• Delivery of top-notch health care solutions to our clients
• An innovative and creative environment, with diverse highly talented co-workers
• Empowerment to perform at your highest potential and opportunity to growRecognition for being part of a talented team & Reward for performance