Service Writer

Job Duties

Compensation: $25–$30/hour, based on experience

Location: Little Canada, MN

Schedule: Full-Time | Monday–Friday, 8:30 AM–5:00 PM | No evenings or weekends

Support Our Service Team

Do you enjoy working with customers, solving problems, and keeping things moving? Tri-State Bobcat is looking for a Service Writer to serve as a key connection between our customers and service department.

This role is responsible for day-to-day You'll manage service requests from intake through completion, keeping customers informed while working closely with technicians, Parts, Drivers, and the Service Manager.

What You'll Do

Serve customers at the service counter and by phone

Take service calls and provide repair updates and estimated timeframes

Review technician Record 360 inspections and communicate findings to customers

Create and present repair estimates and obtain customer approvals

Create, update, and finalize service work orders

Communicate repair status, changes, and customer approvals with technicians and the Service Manager

Schedule equipment pickups and deliveries and handle related TSB and DVS invoicing

Notify customers when repairs are complete and coordinate pickup or delivery

Follow up with customers by text after service to check on completed work

Contact past customers who are due for service and promote service specials

Assist with warranty work orders, documentation, and claims

Maintain accurate service records and coordinate with Parts, Sales, Rentals, Drivers, and Technicians

What Makes You a Great Fit

We're looking for someone who is organized, responsive, customer-focused, and comfortable talking about equipment and repairs. You'll need to manage multiple work orders and customers while staying on top of details and following through from start to finish.

We're looking for:

Previous customer service, service writer, service advisor, dealership, automotive, or equipment experience preferred

Strong communication and customer service skills

Excellent organization and attention to detail

Ability to prioritize multiple customers, work orders, and deadlines

Comfortable communicating by phone, in person, and by text

Strong computer skills and ability to learn dealership and service software

Mechanical or equipment knowledge is a plus

Ability to work effectively as part of a team

Why Tri-State Bobcat?

For more than 40 years, Tri-State Bobcat has helped customers keep their businesses moving with quality equipment, parts, rentals, and service. You'll work with a knowledgeable team, a variety of compact construction equipment and brands, and customers who depend on us to get the job done.

What We Offer

Health, Dental & Vision Insurance

Company-paid Life & AD&D Insurance

401(k) with company match

PTO from your first day + 7 paid holidays

Employee Assistance Program (EAP)

Training and career advancement opportunities

Employee discount opportunities

If you're looking for a stable Monday–Friday position where you can use your customer service skills and mechanical knowledge while building a career in the equipment industry, apply today!

Tri-State Bobcat is an Equal Opportunity Employer.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

Minimum Education Required

na

Minimum Experience Required

Previous customer service, service writer, service advisor, dealership, automotive, or equipment experience preferred

Shift

First (Day)

Number of Openings

1

Compensation

$25.00 - $30.00 / Hourly

Postal Code

55117

Job Type

Full Time

Place of Work

On-site

Requisition ID

4190395

Job Benefits

Health, Dental & Vision Insurance

Company-paid Life & AD&D Insurance

401(k) with company match

PTO from your first day + 7 paid holidays

Employee Assistance Program (EAP)

Training and career advancement opportunities

Employee discount opportunities