Customer Service Supervisor - Claims Intake

Customer Service Supervisor – Claims Intake Seeking an experienced Supervisor to lead a team of claims advisors providing in-person support to customers impacted by wildfires. Base pay range $28.00/hr - $31.35/hr Responsibilities Oversee daily operations of in-person claims advisor teams at the designated support center. Ensure staff deliver empathetic, accurate, and timely assistance to wildfire-affected customers. Monitor team performance, customer interactions, and compliance with claims intake protocols. Provide coaching, real-time support, and conflict resolution for front-line staff. Escalate complex or sensitive customer cases to the appropriate internal teams. Collaborate with program leadership to meet service level agreements and KPIs. Maintain accurate documentation of team activities, customer feedback, and operational metrics. Ensure compliance with safety, privacy, and utility-specific policies and procedures. Qualifications High school diploma or equivalent (Associate’s or Bachelor’s degree preferred). 2 years of supervisory experience in customer service, preferably in-person or field-based. Experience serving vulnerable populations or working in emergency response settings. Proficiency with basic digital tools such as CRM systems and document-handling platforms. Preferred Skills & Attributes Background in utility services, insurance claims, or healthcare . Bilingual (Spanish or other languages) strongly preferred. Knowledge of trauma-informed customer service practices . Seniority level Associate Employment type Contract Job function Management Industries Staffing and Recruiting #J-18808-Ljbffr AllSTEM Connections