Customer Success Manager, SMB

Get AI-powered advice on this job and more exclusive features. About Jobgether Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. One of our companies is currently looking for a Customer Success Manager, SMB in District of Columbia, California, Texas, or Washington . As a Customer Success Manager, you will be responsible for nurturing and growing relationships with a portfolio of small to mid-sized business clients. Your role will focus on driving engagement, ensuring smooth onboarding, and supporting long-term customer satisfaction and retention. You'll serve as the key point of contact, helping clients realize the full value of their security solutions and aligning their goals with available services. You'll work across departments to resolve issues, advocate for customer needs, and contribute to continuous improvement of customer experience. While this is a remote-first position, occasional in-person meetings will be required to build team connection and client rapport. Accountabilities Manage a portfolio of SMB customer accounts with a focus on satisfaction and retention Proactively oversee the renewal process and identify strategies to mitigate churn Conduct regular customer check-ins to monitor health and gather feedback Support onboarding and ensure successful adoption of solutions Act as the primary point of contact for client needs and requests Coordinate with internal teams to resolve issues and advocate for customers Analyze customer data and usage metrics to inform success strategies Maintain detailed records of interactions and account progress in CRM tools Requirements 2-3 years of experience in Customer Success, Account Management, or a related field Proven ability to build strong, long-lasting client relationships Excellent verbal and written communication skills Strong organizational and multitasking abilities Experience managing renewals and improving customer retention Proficiency with CRM systems and data analysis tools Knowledge of SaaS, technology, or cybersecurity environments is a plus Customer Success certifications (e.g. CCSM) or project management experience is an asset Benefits Competitive base salary with 10% commission Equity stock options Comprehensive health, dental, vision, life, and disability insurance Unlimited PTO and paid public holidays Paid parental leave and family-related leave programs Retirement savings plans Employee Assistance Program (EAP) Flexible work stipend Remote-first work model with in-person engagement opportunities (*Note: Benefits may vary by location) Jobgether Hiring Process Disclaimer This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates. Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered. Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round. If you are among the top 5 candidates, you will be notified within 7 days. If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience. Thank you for your interest! Seniority level Not Applicable Employment type Full-time Job function Customer Service Industries Non-profit Organizations and Primary and Secondary Education #J-18808-Ljbffr Jobgether