Remote - Inbound Customer Service Representative (Voice & Email)

Join Our Team as a Remote Inbound Customer Service Representative! OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest. We are seeking dedicated and enthusiastic bilingual individuals to join our customer service team! As a Remote Inbound Customer Service Representative, you will provide exceptional support to our diverse customer base, assisting them in both English and another language of your choice. Your contributions will ensure that every customer feels valued and understood. Role Overview Do you have strong English communication skills and a passion for helping customers? Join our team and deliver world-class support through voice and email channels. Responsibilities Handle inbound customer inquiries via phone calls and email. Provide clear, timely, and professional solutions. Ensure a positive and satisfactory customer experience. Document interactions and follow up on cases. Employment Conditions Base salary: $2,400,000 COP Connectivity allowance: $100,000 COP Transportation allowance: per Colombian law Schedule: 36 hours per week Operating hours: 8:00 a.m. 9:00 p.m. Work modality: Remote (operations) Contract type: Indefinite term Training Duration: 1 week Modality: On-site at Connecta 80 facility Nesting: 1 week with operational support