Spanish - Administrative Program Support Specialist

Skills: Administrative Support, Customer Service, Data Entry, File Management, Microsoft Word, Microsoft Excel, Google Suite, Salesforce, Data Management, Program Coordination, Contract Administration, Invoice Processing, Budget Tracking, Reporting, Research, Outreach, Communication, Organization, Attention to Detail, Project Support, English, Spanish

• Provide information and assistance to clients and the public by phone, in person, email, workshops, one-on-one counseling, and other outreach activities.
• Provide administrative support related to programs, contracts, and projects.
• Perform data entry and maintain electronic and hard-copy files.
• Organize bulk mailings, advertisements, email campaigns, and other outreach activities.
• Assist with Requests for Proposals (RFPs), service orders, contracts, invoices, and payments.
• Prepare and track enrollment and commitment forms through Administration and Finance.
• Track and report program budgets, production, and performance metrics.
• Conduct research and prepare reports and presentations as requested.
• Coordinate with other units or divisions to ensure telephone coverage and support program activities.
• Provide administrative support to other units or divisions as assigned.
• Perform other related duties as required.

Minimum Qualifications

• Minimum 2 years of full-time or equivalent part-time administrative experience . Appropriate educational substitutions may be accepted.
• Strong communication, interpersonal, organizational, and follow-up skills.
• Strong attention to detail and ability to initiate moderately complex projects with minimal supervision.
• Ability to exercise sound judgment and manage detailed administrative responsibilities.
• Experience in public administration, housing, program management, or real estate is preferred.
• Proficiency with office software, including Microsoft Word, Excel, Google Suite, and Salesforce .
• Working knowledge of desktop, mobile, and web-based platforms preferred.
• Conversational English/Spanish bilingual skills highly desired.

Residency Requirement

Must be a current Boston resident. Eligible Boston residency locations include Boston, Roxbury, West Roxbury, Mattapan, and Dorchester.