Principal Upgrades Project Manager

Role Description

In this role within the PTC SaaS Upgrade and Transition Team you will own and support the delivery of multiple Projects/Programs across Operations, upgrades, and transition functions within the Software, Operations, and Support organization to help drive PTC’s SaaS transformation at scale. The candidate will be accountable for portfolio-level execution, ensuring predictable delivery, customer success, cost management, internal stakeholder alignment, and alignment to business priorities. Your work will drive transformation of our business towards a more SaaS-friendly ecosystem.

Your teams will consist of Architects, Engineers, Support personnel, and PTC Leaders at varying levels, working on operational activities of various complexity and scope. You will also work closely with the extended Customer Success organization, R&D, Cloud organization, and Technical Support to ensure proper scope, resource pools, and dependencies are being defined and developed properly.

Day-To-Day Responsibilities

• Lead and manage multiple projects to ensure the realization of value, quality, and on-time delivery of defined scope
• Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects
• Communicate project status regularly to various stakeholders
• Perform risk management to mitigate potential risks
• Develop and manage detailed project plans to monitor and track progress
• Perform cost analysis and establishing cost optimization projects
• Drive and track maintenance coordination activities
• Drive and track customer execution activities
• Drive the continuing evolution of existing processes and tools
• Drive the ISO certification as well as internal and external audits
• Managing changes to project scope, schedule, and costs using appropriate verification techniques and change management processes

Qualifications

• Proven experience managing large, complex programs
• Proven project management experience of SaaS Implementations
• Strong leadership, escalation management and problem solving skills across cross-functional and distributed teams
• Excellent communication skills (written and verbal)
• Strong working knowledge of project management software tools and methodologies
• Bachelor’s degree and 5+ years of Project Management experience
• Ability to operate independently with high visibility and accountability
• U.S. Citizen

Preferred

• Experience with Windchill, PLM upgrades, or implementations
• Experience with SaaS transformation programs
• PMP or equivalent certification
• Experience in Enterprise software industry

Skills and Knowledge

• Leadership
• Planning
• Developing and Tracking Budgets
• Working knowledge of the Microsoft Office Suite
• Solid organizational and analytical skills
• Risk Management
• Detail oriented

Benefits

• Anticipated annual salary range: $120,000 - 150,000
• Performance-based bonus eligibility
• Employee share purchase program (ESPP)
• Medical, dental, and vision insurance
• Paid time off and sick leave
• Tuition reimbursement
• 401(k) contributions and employer match
• Flexible spending accounts
• Life insurance and disability coverage
• Generous commuter subsidy for office-assigned employees