Field Service Manager

Overview Spyglass Talent Solutions, a boutique talent solutions firm based in Raleigh, NC, is partnering with Fleet Glass Services to find a Field Manager. Based in Austell, GA, Fleet Glass Services is a leading provider of windshield and glass installation for commercial fleets and heavy equipment. The company delivers high-quality mobile repairs that reduce downtime and keep vehicles operational at job sites, on highways, and in maintenance yards. Role and responsibilities The Field Manager will oversee mobile technician operations, fleet logistics, and warehouse management, serving as the operational liaison between field technicians and executive leadership. This role requires a hands-on leader who is organized, proactive, and skilled in coordinating field teams. This is a high-impact role with the opportunity to shape and scale daily operations. Responsibilities At a high level, ensure that safety, training, and performance standards are upheld across all service functions. Supervise and support a team of mobile glass technicians servicing fleet and heavy equipment clients. Conduct ride-alongs, site visits, and technician performance evaluations. Lead onboarding and hands-on training; implement a field certification process. Oversee warehouse operations including inventory tracking, tool readiness, and material distribution. Manage fleet vehicle usage, maintenance schedules, and compliance documentation. Maintain job site safety and regulatory adherence (MSHA, OSHA); conduct field audits and safety trainings. Evaluate and improve field workflows to enhance efficiency and service delivery. Communicate performance data, resource needs, and operational updates to executive leadership. Qualifications 7–10 years of experience managing field technicians in a service-oriented industry Background in glass installation, fleet services, construction, or heavy equipment preferred Strong leadership experience in training, safety compliance, and field performance management Knowledge of fleet operations and mobile service logistics Proficiency in Microsoft Office and mobile scheduling/CRM platforms Excellent organizational and communication skills Cross-functional coordination, clear communication, and a continuous improvement mindset are required. Valid driver’s license with a clean driving record; local Additional details Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: Glass, Ceramics and Concrete Manufacturing; HVAC and Refrigeration Equipment Manufacturing #J-18808-Ljbffr Spyglass Talent Solutions