Patient Registration Clerk

Job Description

Job Description

As a member of the Morongo Basin Healthcare District (MBHD) team your mission is to improve the health and wellness of the communities we serve. You are expected to demonstrate the values of Commitment, Collaboration, Accountability, Dignity, and Integrity in all aspects of your employment. You are responsible for your safety and the safety of patients, visitors, and coworkers. You will be required to interact with patients, the public, co-workers, and management in fulfilling your mission.

In your role as Patient Registration Clerk you will report to Patient Access Manager. Your responsibilities will include greeting and registering patients, completing paperwork, answering telephones, collecting co-pays, scheduling appointments for patients, and performing general office functions as needed.

EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

DUTIES •Accurately enters patient and insurance information into the E.H.R. system
•Identify issues involving patient demographics and insurance eligibility and escalate to management as needed
•Verify insurance eligibility, benefits, and patient share of cost for certain office visits and procedures with 3rd party and governmental payers upon scheduling of patient
•Obtain pre-authorization as required by 3rd party insurance and governmental payers
•Negotiate payment plans for patients who cannot afford payment in full using sliding fee scales
•Accurately applies sliding fee scales
•Complete good faith estimate
•Perform financial counseling with patients to ensure they are aware of their insurance coverage and financial responsibility
•Serves as a patient advocate ensuring patients are aware and take advantage of all governmental programs such as Medi-Cal, IEHP, etc as well as sliding fee discounts based on family size and income
•Reconcile billing at the end of patient visit
•Respond to billing department inquiries and responds effectively to questions and concerns expressed by patients and other staff
•Manage in-person medical record release request and scanning processes
•Accurately prepare end-of-day reports for manager review
•Accept and process payment transactions according to established guidelines
•Schedule appointments for follow up as needed
•Handles sensitive patient issues tactfully in a calm and professional manner
•Communicates updates to patients keeping them informed of wait times
•Maintains less than 3% error rate
•Assists with patient portal
•Performs related duties as assigned

The physical demands described below are representative of those that must be met by you to successfully perform the essential functions of this job with or without a reasonable accommodation. You are required to notify management of any limitations or restrictions that may alter your ability to perform the essentials of the position you hold.
You may be required to occasionally lift and/or move up to 20 pounds. You will be required to travel within the service area. You will regularly sit for long periods of time; spend extended time at a keyboard or telephone; and interface with others effectively. You will be occasionally required to stand; walk; and stoop, kneel, crouch, or crawl.

EDUCATION AND EXPERIENCE REQUIRED
•High School diploma or equivalent
•A minimum of 6 months of experience in customer service, healthcare experience, insurance verification
•Proficient in Microsoft Office products
•Experience with electronic medical records programs preferred