Low Voltage Service Technician

Network Cabling Services (NCS) is seeking an experienced and dependable Low Voltage Service Technician to join our growing team.

The Service Technician will be responsible for troubleshooting, diagnosing, repairing, maintaining, and servicing low-voltage systems at commercial and industrial customer locations. This position requires a strong technical background, hands-on installation experience, and the ability to identify and resolve service-related issues efficiently.

The ideal candidate has experience with structured cabling, network infrastructure, telecommunications, and low-voltage systems. Candidates must be comfortable working independently, communicating professionally with customers and management, documenting service activities using a computer, and providing excellent customer service while maintaining NCS quality standards.

Key Responsibilities

• Troubleshoot, diagnose, and repair low-voltage cabling and infrastructure issues.
• Perform service calls, maintenance, repairs, and system upgrades at customer locations.
• Install, terminate, test, and troubleshoot Cat5e, Cat6, and fiber optic cabling.
• Identify and resolve connectivity issues, cable faults, and network infrastructure problems.
• Perform cable testing, certification, labeling, and documentation.
• Troubleshoot and repair voice, data, and telecommunications cabling systems.
• Read and interpret blueprints, floor plans, and technical drawings.
• Install, maintain, and service cable pathways, racks, cabinets, and related infrastructure.
• Provide professional customer service and communicate service updates, issues, and resolutions to customers and management.
• Communicate professionally through email with customers, management, and internal teams.
• Use a computer to document service activities, status updates, completed work, outstanding issues, and project deliverables.
• Prepare and submit accurate service tickets, reports, and documentation in a timely manner.
• Maintain clear and consistent communication regarding job progress, schedules, and service-related concerns.
• Maintain company tools, equipment, vehicles, and materials.
• Follow all company safety policies and job-site requirements.
• Travel to customer locations and work out of town as needed to support service operations.

Qualifications

• High school diploma or GED preferred.
• 2+ years of experience in low-voltage installation, service, or structured cabling.
• Hands-on experience with Cat5e, Cat6, and fiber optic cabling.
• Knowledge of cable termination, testing, troubleshooting, and repair.
• Ability to read and interpret blueprints and technical drawings.
• Familiarity with telecommunications and network infrastructure.
• Experience using cable testers and certification equipment.
• Basic computer proficiency, including email and electronic documentation.
• Ability to write professional emails and communicate effectively with customers and management.
• Ability to document service updates, work progress, and deliverables accurately.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and manage assigned service calls.
• Strong verbal and written communication skills.
• Professional customer service and interpersonal skills.
• Valid driver's license and reliable transportation.
• Ability to travel to customer sites and work out of town as needed.

Preferred Qualifications

• BICSI certification or equivalent low-voltage training.
• OSHA 10 certification.
• Fiber optic installation and troubleshooting experience.
• Experience with Fluke testing and certification equipment.
• Experience supporting commercial and industrial environments.
• Knowledge of service ticketing systems and project documentation.
• Experience communicating with customers and management through email and other electronic platforms.

Physical Requirements

• Ability to lift and carry equipment and materials weighing up to 50 pounds.
• Ability to work from ladders, lifts, and elevated work areas.
• Ability to work in commercial, industrial, and construction environments.
• Ability to stand, walk, bend, kneel, and work overhead for extended periods.
• Ability to travel and work out of town when required.

Equal Opportunity Employer, including disabled and veterans.