Clinical Administrative Coordinator

Clinical Administrative Coordinator

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Clinical Administrative Coordinator is the engine for engagement and logistics for the pod. They reach members first, schedule everything, arrange rides and supplies, and close the loop so nurses and social workers can stay on clinical and psychosocial work. Their outreach ensures continuity of care and complete coordinated follow up after hospitalizations and ER visits. When higher level needs are identified, The Clinical Administrative Coordinator escalates members to an RN or MSW for additional intervention, education, and care coordination support. Act as the front line in maintaining consistent, well-orchestrated transitions of care for vulnerable members.

Location: Remote/office-based* role requiring 1 day onsite at 1225 W. Washington St. Tempe, AZ 85288. Travel may be required to support care team, as needed (~10% of the time or less).

Schedule (Full-Time): Monday-Friday, 8am-5pm

Primary Responsibilities:

• First outreach to newly identified high-risk members; explains the program and books the first RN or Social Worker visit
• Schedules post-discharge visits before the member leaves the hospital (Command Center workflow) and confirms the visit happens within 7 days
• Books PCP, specialist and lab appointments; arrange transportation, DME delivery, and home health starts
• Tracks referrals to closure (community resources, specialists, home health) and flags stalled ones to the RN or Social Worker
• Collects documents for Medicaid/LIS applications and D-SNP recertification under Social Worker's direction
• Keeps contact information and outreach attempts current in the care management platform

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 2+ years of experience providing administrative support in a healthcare, medical office, and/or health insurance environment

Preferred Qualifications:

• Scheduling experience in a healthcare setting
• Medicare Advantage experience
• Care coordination experience or experience as a community health worker
• Strong phone skills
• Bilingual (Spanish/English)

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.