Delivery Coordinator
$45kTBG | The Bachrach Group
Delivery Coordinator / Customer Care Representative
Location: Woodbury, NY
Schedule: 8:303:30, 9:005:00, or 9:305:30
Work Model: In-office during 46 month training period, then hybrid
Compensation: $45K base + commission | $70K+ potential
A leading international automotive organization serving U.S. military, diplomatic, and international customers, is seeking a Delivery Coordinator / Customer Care Representative to manage the customer experience from order through delivery.
Responsibilities
- Serve as the primary point of contact for customers throughout the delivery process.
- Coordinate with customers, dealers, agents, factories, and financial institutions.
- Track orders, follow up on outstanding items, and ensure timely delivery.
- Collect required documentation and identify tax, title, registration, and payment issues.
- Resolve customer concerns, cancellations, and late-delivery issues.
- Coordinate delivery appointments and post-delivery follow-up.
- Maintain accurate records and meet monthly and quarterly delivery goals.
Qualifications
- 12 years of customer service, administrative, coordination, or related experience.
- Excellent verbal and written communication skills.
- Polished, professional, and articulate communication style.
- Tech-savvy and comfortable learning new systems.
- Highly organized, detail-oriented, and reliable.
- Strong problem-solving and follow-through skills.
- Ability to remain professional in a fast-paced, deadline-driven environment.
- College degree a plus.
Ideal candidate: A polished, customer-focused professional who takes ownership, communicates exceptionally well, and can confidently manage multiple priorities in a high-touch customer service environment.
Vacancy posted 3 days ago
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