Client Accounting Training & Development Specialist

Client Accounting Training & Development Specialist

Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients' legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world's major financial centers.

The Opportunity

We are seeking a Client Accounting Training & Development Specialist to join our Firm. This individual will be responsible for designing and implementing learning and development programs that support the needs of the Client Accounting department including: training in business applications, professional skills and Client-specific processes and procedures, in both physical and virtual classroom settings. Responsibilities also include testing new programs, developing new processes and creating, revising, delivering, and tracking all training necessary to manage change and integrate new programs and processes into the daily work routine.

Responsibilities

• Responsible for designing and implementing learning and development programs that support the needs of the Client Accounting department including: training in business applications, professional skills and Client-specific processes and procedures, in both physical and virtual classroom settings.
• Responsible for testing new programs, developing new processes and creating, revising, delivering and tracking all training necessary to manage change and integrate new programs and processes into the daily work routine.
• Schedules, tracks and provides training to a diverse group of users, including managers and supervisors, all groups within the department (e.g., Compliance, Billing & Collections, Strategy & Analysis), introductory training for new hires and training for other departments (e.g., Secretarial Services).
• Follows established department curriculum and provides recommendations for updates to keep information aligned with current policies, procedures, and billing trends.
• Creates, updates and maintains training materials, including PowerPoint presentations, training manuals, handouts, practice exercises and system documentation.
• Evaluates and revises training and development programs as necessary, to adapt to the changing needs of the department and our Clients.
• Keeps training programs interactive and engaging for trainees.
• Conducts technical and professional skills training sessions tailored for specific users' roles, departments and level of experience.
• Works with managers/supervisors on transitioning new hires from training to mentoring.
• Tests software upgrades and implementations, documents new/modified procedures, creates and provides training, assists with developing test cases, identifying people to test, troubleshooting issues and conducting follow-up.
• Technical Training:
• Trains identified Client Accounting personnel, domestic and international, on core department programs (e.g., Aderant Expert, Star Collect) and macro reporting tools, ensuring thorough knowledge of the resources available for their specific job functions.
• Actively participates in the testing, documentation, and implementation of new and upgraded business applications.
• Documents and provides training on Client-specific processes and procedures.
• Professional Skills Training:
• Partners with Client Accounting managers and supervisors to validate and develop professional skills training programs.
• Develops, delivers, and maintains various professional skills training programs, i.e. communication, writing, customer service, etc.
• Demonstrates effective interpersonal, written, and verbal communication skills to facilitate effective work relationships with others.

Qualifications

• Experience in legal billing
• Ability to gain a strong command of new systems, including Aderant Expert and Star Collect
• Ability to plan, research, write, and produce technical training materials for business applications, including presentations and exercises
• Expert knowledge of Excel and entire MS Office Suite (Outlook, Word and PowerPoint)
• Ability to troubleshoot issues, identify solutions and communicate steps needed for resolution
• Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others
• Demonstrates a high level of integrity and professionalism, maintaining a high standard of professionalism in all interactions with partners, attorneys, professional staff, clients and others
• Proficient in training methodologies and curriculum development
• Current knowledge of industry best practices, trends and techniques
• Excellent analytical, troubleshooting, organizational, and planning skills
• Ability to work well in a demanding and fast-paced environment
• Flexibility to travel
• Flexibility to accommodate various time zones and work with a global workforce
• Flexibility to adjust hours and work the hours necessary to meet operating and business needs

Education and Experience

• Bachelor's degree
• Minimum of five years related work experience in a professional services environment

Culture & Life at Skadden

What makes Skadden special is our people and the culture, community and spirit of collaboration we have created. We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do. We know that inclusion and drawing on the strength of a wide spectrum of talent only make us better and is vital to the firm's success. Our goal is for everyone at the firm to enjoy a challenging career with opportunities for development and growth and to support the well-being of our attorneys and business services professionals.

Benefits

• Competitive salaries and year-end discretionary bonuses.
• Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
• Generous paid time off.
• Paid leave options, including parental.
• In-classroom, remote, and on-demand learning and professional development opportunities.
• Robust well-being classes and programs.
• Opportunities to give back and make an impact in local communities.

The starting base salary for this position is expected to be within the range listed under Salary Details. Actual salary will be determined based on skills, experience (to the extent relevant) and other-job related factors, consistent with applicable law.

Salary Details

$115,000 - $125,000

EEO Statement

Skadden is an Equal Opportunity Employer. It does not discriminate against applicants or employees based on any legally impermissible factor including, but not limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking.