Claims Assistant

About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions. Bringing cutting-edge technology and top-tier human support together, it connects clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services and more. Job Description In the last eleven years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in 21 countries. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win. The role involves organizing digital claim records, completing claim maintenance checklists, processing Medicare queries, making class code corrections, maintaining claim documents, handling claims procedures, and providing administrative assistance to claim adjusting teams. Essential Functions Organizes the digital claim records for uniformity by removing duplicate records and top-lining documents. Completes 10-day and 6-month claim maintenance checklists to ensure the highest level of claims statistical data processing in accordance with multiple calls for data. Processes corrections to data error crits as required. Completes manual Medicare query of claims at the CMS COB&R site as needed and documents the digital claim record. Processes class code corrections that accurately depict the scope of an injured workers’ job and payroll. Completes claim documents in both ImageRight and Powersuite. Completes closure, re‑opens, and reassignments of all claim files as submitted by Supervisory personnel. Assists with record subpoenas and completes lien reviews organized with a worksheet summary. Completes vendor referrals by service specialty and utilization review submissions to Rising. Maintains contact with the WCAB for status updates on claims where named as a party to suit in error. Complies with Maximus responses following IMR for timely fulfillment. Reviews adjuster ImageRight tasks daily for medical authorization requests. Provides administrative assistance to claim adjusting team members as needed. The Claims Assistant II provides back‑up in the entry of manual payments to the Claims Payable Analyst. Other duties and projects as assigned. Competencies/Qualifications Professional telephone demeanor, good verbal and written communication skills, good listening skills, along with strong organizational skills. Thorough knowledge of workers’ compensation claims procedures and policies. Possess a strong understanding of human nature and motivation principles. Readily control/handle problem issues in times of stress and in a climate of conflict and/or adversity. Computer literacy including strong familiarity with Microsoft Office Suite. Ability to type 45 WPM. Basic understanding of business technology. Responsiveness to changing business needs. Ability to work well under pressure and multi‑task in a fast paced environment while continually paying attention to detail. Ability to adhere to the code of ethical conduct. Ability to take direction and make decisions. Ability to learn new procedures quickly and adapt to a changing environment. Ability to work in a team environment. Ability to work with limited supervision. Education/Experience Requirements Minimum Education: High School Diploma or equivalent. Preferred Education: College degree preferred. 1–2 years of relevant claims processing experience preferable in the worker’s compensation field or similar experience. Desire for career development within the insurance industry. Work Environment This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, telephones, photocopiers, fax machines and the like. Pay Details Base compensation range: $17–$19. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity. Candidates should be comfortable with an on‑site presence to support collaboration, team leadership, and cross‑functional partnership. Why Join Us At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future. Employee Benefits Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time. Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription. Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs. Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage. … and so much more! This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location. Equal Opportunity Employer Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting View email address on click.appcast.io. Final candidates will be required to complete post‑offer verification processes related to the role and in accordance with applicable laws. California Residents Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy. Recruitment Fraud Notice Please visit here to learn more about our Recruitment Fraud Notice. #J-18808-Ljbffr