Desktop support-Linux/Unix operating system

Req ID:371911NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Desktop support-Linux/Unix operating system to join our team in Jacksonville, Florida (US-FL), United States (US).• This is often a college graduate who is entering the workforce in their field of study.• They know basic principles, methods, technologies, and practices for their professional field, but usually have limited experience in applying them outside a classroom setting.• They handle detailed problems which require standard solutions.• They receive general direction from their supervisor, are assigned deliverables and may be part of a team.• Performs troubleshooting parts replacement, system upgrades, advanced deployment, and repair on desktops / notebooks/ printers.• Uses advanced tools /technical knowledge to remediate client problems and conduct scheduled installations.• Provides technical feedback on technical process issues to improve overall service delivery.• May act as team lead at times and coach team members.• Typically requires 3-5 years relevant experience.• Undergraduate degree or equivalent combination of education and work experience.• Proficient in Windows operating system environment.• Knowledge of Linux/Unix operating systems may be required.• Strong client service skills.• Ability to physically perform general office requirements.• Must be able to perform essential responsibilities with or without reasonable accommodations.• Significant travel including overnight domestic or international trips may be required.• Install, upgrade, support, and troubleshoot for computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices• Perform general preventative maintenance tasks on computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices• Diagnose and resolve software issues, operating system issues, and network issues• Interact with End Users to identify IT issues, provide easy to understand explanation of the resolution, and to provide timely updates on progress of their IT issues• Respond in a timely manner to end user inquiries and requests, ensuring to maintain customer satisfaction and adherence to Service Level Agreements (SLAs)Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notesAbout NTT DATANTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.Posting Date:Department:Field Services AMS/EMEA - 1454950021