Desktop Support Specialist

Desktop Support SpecialistCAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.Job SummaryWe are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have experience in end-user computing, hardware provisioning, and IT incident management, and are looking for your next career move, apply now.Job DescriptionWe are looking for a Desktop Support Specialist to deliver high-quality technical support and hardware management across corporate environments. This position will be full-time, on-site in Minneapolis, MN with employees expected to work onsite 5 days per week.Only work authorizations that will not require sponsorship now or in the future will be considered.What You'll DoInstall, configure, diagnose, repair, and upgrade corporate hardware including desktops, laptops, docking stations, printers, and peripheral equipmentProvision new workstations and perform hardware refreshes, including installation of required and requested software for end-user distributionCoordinate with IT personnel on the purchase, installation, relocation, and removal of workstations, printers, and other equipmentInstall, configure, and replace network and communication equipment as directedManage the computer recycling and destruction process in accordance with Client-defined proceduresRespond to assigned ITSM incidents and service requests in a timely mannerCommunicate with end users to assess needs, schedule work, and provide basic training on hardware and softwareProvide support for mobile devices distributed by Piper Sandler; personal device support is limited to approved Piper Sandler applicationsMaintain professional, courteous, and service-oriented interactions with executives, managers, staff, and colleaguesDevelop and maintain working knowledge of telephony devices, including mobile devicesMaintain configuration of workstations and printers on the networkUpdate and maintain the Client's IT Asset Management (ITAM) system accurately and promptlyDemonstrate knowledge of and adherence to security and confidentiality policies for departmental and corporate informationMaintain a safe work environment and follow established safety practicesPerform additional IT and desktop-related duties as assigned, consistent with the Desktop Support Technician skill setWhat You'll NeedRequired:3+ years of experience in desktop support or a similar end-user computing roleHands-on experience with laptops, docking stations, printers, and peripheral equipmentExperience with asset setup, provisioning, mobile device troubleshooting, IP print troubleshooting, A/V and conference equipment, and software distributionWorking knowledge of Active Directory, including user and group managementProficiency supporting Microsoft Office applications, including Microsoft TeamsExperience with Microsoft Endpoint Configuration Manager (SCCM) or equivalent endpoint management toolsExperience using ServiceNow or a similar ITSM platform for incident and request managementWorking technical knowledge of current operating systems, system software, and PC standards and protocolsStrong written and verbal communication skillsSelf-motivated with the ability to work independently and with minimal supervisionStrong attention to detail and organizational skills with the ability to prioritize and execute tasks in a fast-paced environmentGood analytical and problem-solving abilitiesExperience collaborating with remote technology teamsPreferred:Bachelor's degree in Information Systems, Computer Science, or equivalent experiencePhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standardsAbility to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitorMust be able to communicate with customers/team members over the phone and in personSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Reasonable accommodation statement: If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to View email address on click.appcast.io or View phone number on click.appcast.io.EEO Statement: It is the policy of Computer Aid, Inc. (CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.$55,000-$61,000The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.