Customer Care Coordinator
$28.65 - $33.65 per hourCynet Systems
Job Title
Job Overview:
Pay Range: $28.65hr - $33.65hr
Requirement/Must Have:
- Strong multitasking, critical thinking, and problem-solving abilities.
- Ability to quickly learn new systems and processes.
- Excellent communication skills.
- Reliable and adaptable, especially for after-hours scheduling.
Responsibilities:
- Answer and manage customer and engineer phone calls (noncall center environment).
- Troubleshoot system or application issues and provide basic support.
- Coordinate service by transferring calls to technical support and dispatching engineers.
- Assist with ordering equipment and managing notifications related to system issues.
- Support transition to new software platforms and complete associated training.
Skills:
- Good PC skills (MS Office software like Word, PowerPoint, Excel, and Outlook).
- Knowledge of SAP is preferred but not required.
- Strong communication skills, both verbal and written.
Qualification And Education:
- A Bachelors degree or equivalent experience.
- Customer facing experience is preferred.
- Experience in medical device or healthcare.
Vacancy posted 3 days ago
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