Customer Service Representative

Are you a skilled customer service representative looking for a new and exciting role? As a Customer Service Representative with our client, you will be helping customers solve various roadside problems, which could considerably impact their personal or professional lives. Your ability to empathize and display social skills will be critical to building rapport with customers and getting the information you need to help them. Your key mission will be to deliver outstanding service when it matters the most - the critical minutes when people are stranded on the road and in need of help. This is an in-office position and you must be able to commute to the Itasca, IL, office daily. Pay $18.00/hr Hours Full Time: 2:00PM-10:30PM Part Time: 3:00PM-9:00PM (Schedules can expand to Full Time based on performance and attendance) Everyone works one weekend shift. Responsibilities As a Customer Service Representative, you will help customers that need roadside assistance as well as represent our clients on various other call types including, but not limited to: repair approval & reimbursement, rental requests, insurance claim requests, trip interruption, passenger transport, and claims administration calls, etc. Every day, you will obtain the situational information to be able to proceed with the service request, while utilizing our provided tools (internal & external systems, applications), and following our Standard Operating Procedures. Requirements To exhibit empathy for customers who need emergency assistance, To display accuracy and pay attention to details to be able to recognize the differences in clients’ coverages To be Internet savvy and understand nowadays Internet concepts to apply them when assisting customers, and be a person who is keen on solving problems and taking ownership of his/her work product. Office Perks Fun Work Environment Conveniently Located with Easy Highway Access Onsite Gym Spacious Lunchroom Massage Chairs Newly renovated Building Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. Experience Entry Level 1 year Education High School (required) #J-18808-Ljbffr Randstad USA