TMS Support Specialist

Overview This position is located in Mexico City, Mexico. Are you passionate about supporting logistics and transportation processes through smart, reliable system solutions? Do you enjoy working close to the business, solving complex application issues, and helping global teams operate more efficiently? Join our international team as a key player supporting, optimizing, and further developing our Transport Management System. In this role, you will work closely with logistics, supply chain, IT, and business stakeholders to ensure stable daily operations, efficient issue resolution, and continuous improvement of transport-related processes. You will be part of a collaborative and forward-thinking environment where your application knowledge, problem-solving skills, and understanding of transport and distribution flows will have a real impact on users across countries. Experience with Dynamics 365 Finance & Operations will be considered a strong advantage, especially in relation to integrations, order flows, warehouse, distribution, and finance-related processes. Responsibilities Providing ongoing support to superusers and business users within TMS, including issue triage, analysis, and timely resolution Taking ownership of incidents, service requests, and application-related tasks until closure Monitoring and maintaining the backlog in ServiceNow and ensuring that tickets are handled according to business priorities Supporting and troubleshooting integrations between TMS, ERP systems, carriers, warehouses, and other logistics platforms Collaborating with cross-functional teams, including Logistics, Supply Chain, IT, ERP, warehouse operations, and external vendors Supporting transport, distribution, carrier booking, label generation, tracking, freight, and shipment-related processes Contributing to system improvements, process optimization, and standardization across markets and business units Facilitating superuser training, knowledge sharing, and documentation of application processes Supporting UAT testing, release activities, and validation of changes related to TMS and connected systems Participating in projects and initiatives by contributing business process knowledge and application insights Qualifications Bachelor’s degree within IT, Logistics, Supply Chain, Business, Finance, or a related field Experience in application support, system consulting, business support, or a similar role within logistics, supply chain, ERP, or TMS environments Experience with Dynamics 365 Finance & Operations, AX2012, or another ERP system will be considered a strong advantage Understanding of transport, distribution, warehouse, carrier, order-to-delivery, and supply chain processes Experience with incident, change, and service request management, preferably using ServiceNow Ability to analyze business needs and translate them into application or process improvements Strong communication skills in English and the ability to work effectively with international stakeholders Ability to collaborate across business and IT teams in a multicultural environment Travel availability is expected The Company is an Equal Opportunity / Aff…? All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. DESIRED COMPETENCIES Practical knowledge of TMS configuration, carrier integrations, shipping flows, labels, tracking, and transport execution processes Experience supporting integrations between TMS, ERP, warehouse systems, and external carriers Experience with D365 Finance & Operations in areas such as sales orders, warehouse management, logistics, finance, or distribution Strong analytical and troubleshooting skills Comfortable working with diverse stakeholders in fast-changing environments Proven ability to work efficiently under pressure and handle requests from multiple teams simultaneously A proactive, structured, and solution-oriented mindset Willingness to continuously learn and share knowledge with others COMPANY VALUES We create trust We value the opinions of our customers and colleagues. We promote a work environment based on inclusion, honesty, integrity, and respect. We always keep our promises. We are team players We collaborate and network effectively across Demant. We take initiative and help each other achieve our ambitious goals. We create innovative solutions We challenge ourselves to improve and find new, value-adding solutions. We are curious and share ideas and insights to increase our collective innovativeness. We apply a can-do attitude We always look for opportunities to support the business and do our best to add value to our customers. We find solutions and act.

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