Restaurant General Manager

Description - External

At Hyatt, we believe our guests choose Hyatt because of our caring and attentive colleagues who are dedicated to providing authentic hospitality and meaningful experiences. At Park Hyatt, we elevate this commitment through our brand philosophy: Luxury is Personal . We create rare and intimate experiences that reflect the individuality of each guest, delivered through thoughtful service, exceptional quality, and genuine care.

Hyatt is a place where high expectations aren't just met, they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as limitless as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Our Hyatt Culture is represented by our mission, values, and goals through Innovation, Respect, Service Orientation, and Inclusion. Hyatt colleagues are forward-thinking, passionate about hospitality, inspired by teamwork and camaraderie, and committed to delivering authentic and memorable experiences.

Goal of the Restaurant General Manager

The Restaurant Manager is responsible for providing strong leadership and operational oversight for The Living Room , ensuring exceptional service standards, colleague engagement, and financial performance. This role is instrumental in delivering the Park Hyatt luxury experience by creating personalized guest interactions that embody our philosophy that Luxury is Personal .

Working closely with the Director of Operations , Food & Beverage leadership team, and other hotel departments, the Restaurant Manager is responsible for the day-to-day success of The Living Room while providing support to the overall Food & Beverage department.

Restaurant Manager Responsibilities

• Lead and manage the daily operations of The Living Room, ensuring exceptional guest experiences and operational excellence.
• Partner closely with the Director of Operations and fellow Food & Beverage leaders to drive service, quality, and financial results.
• Foster a culture of luxury hospitality by ensuring personalized, anticipatory service that reflects the Park Hyatt brand.
• Support F&B operations and other Food & Beverage initiatives as needed.
• Responsible for short- and long-term planning of assigned outlet operations.
• Recruit, hire, train, develop, and retain high-performing colleagues while creating opportunities for growth and advancement.
• Lead, coach, and inspire colleagues to achieve exceptional guest satisfaction and employee engagement results.
• Demonstrate a strong understanding of colleague engagement and cultivate a positive, inclusive, and high-performing team environment.
• Develop and implement creative strategies to enhance revenue, drive guest loyalty, and manage costs effectively.
• Assist in developing budgets, marketing plans, and operational objectives while ensuring performance aligns with approved plans.
• Maintain a highly visible presence in the outlet, demonstrating professionalism, energy, and a commitment to service excellence.
• Plan, coordinate, and execute special events, seasonal activations, and holiday programming.
• Take ownership of outlet performance and operate with an entrepreneurial mindset while maintaining alignment with hotel and brand standards.

Career Growth at Hyatt

Hyatt Hotels & Resorts is deeply committed to developing talent and promoting from within. Many of our leaders began their careers in operational management roles and advanced through a combination of performance, leadership, and a passion for hospitality. At Park Hyatt, we invest in colleagues who are dedicated to creating exceptional guest experiences, developing high-performing teams, and embodying our philosophy that Luxury is Personal .

• Full Time Management Position that requires full flexibility, ability to work weekends and holidays and a varied schedule
• A true desire to understand and anticipate the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Must be proficient in general computer knowledge, including a working knowledge of point of sale systems
• Candidates should be extremely detail oriented and organized
• Candidates should possess proven leadership skills
• Candidates should possess strong food and beverage knowledge. Beverage knowledge should include wine, spirits and beer
• Hotel experience and a thorough understanding of restaurant service
• Previous experience as an Assistant Restaurant Manager or a Restaurant Supervisor preferred
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, and effective in providing exceptional customer service