CUSTOMER SERVICE (SEASONAL)

Customer Service (Seasonal)

Good Pay! Good Benefits! Good People! Knife River is a PEOPLE-first company. Our team members are key to our success, and we are committed to giving them the tools, training, and time to do their jobs productively and go home safely each day. Please consider joining our growing team today!

At Knife River, we take care of our team because we know it's our people who make us successful. We are one of the 10 largest construction materials producers/contractors in the Country. Our goal is to build strong teams that, in turn, build strong communities. We are also a publicly traded company on the NYSE with the ticker symbol KNF and part of the S&P MidCap 400 index.

This is a seasonal position, you can use your winters off to travel, hunt, fish or for other activities you enjoy while your benefits continue year-round.

The Customer Service Representative at Hardscapes Outlet is responsible for providing exceptional service to customers through in-person interactions and phone communication. This role involves assisting customers with product selection, offering knowledgeable advice, processing transactions, and ensuring timely and accurate ticketing and weighing of materials. The representative plays a key role in maintaining a positive customer experience and supporting the daily operations of the location.

The typical schedule during production is M-F 7am-5pm. 2-3 Saturdays per month from 8am-noon. Typical hours during maintenance are M-F 8am-4pm.

Duties and/or Responsibilities

• Provide excellent customer service in person and over the phone.
• Process orders for hardscape materials such as retaining wall blocks, pavers, patio blocks, aggregate, mulch, and flagstone.
• Complete order forms, calculate charges, and handle deposits and payments.
• Coordinate delivery and pickup of customer orders.
• Promote and upsell additional products and services offered by Hardscapes Outlet.
• Assists with consignment yard needs
• Assist customers with basic design ideas and product quantity estimates for landscaping projects.
• Accurately weigh and ticket trucks in a timely manner.
• Maintain and manage inventory records to ensure accuracy.
• Communicate effectively with coworkers to meet customer needs.
• Assist customers with loading products when necessary.
• Perform general upkeep duties including cleaning and maintaining the showroom.
• Maintain a clean and safe work environment.
• Serve as a backup equipment operator when needed
• Other job duties as assigned.

Knowledge, Skills, and Abilities (types and extent of knowledge, skills or abilities an incumbent must possess to complete the job responsibilities satisfactorily)

• Excellent written and verbal communication skills.
• Strong organizational skills.
• Knowledge of MS Office (Word, Excel, Outlook).
• Able to work independently and under time constraints.
• Leadership skills.
• Patience & politeness.
• Listening skills.
• Time management & teamwork.

Minimum Requirements (minimum educational, experience, or other relevant job requirements)

• Preferred: Completion of at least one year of college or technical coursework in a Landscaping or related program.
• Acceptable: A minimum of three to six months of relevant experience and/or training in customer service, landscaping, or retail.
• Equivalent combinations of education and experience will also be considered

Benefits:

• Medical, Dental, & Vision Insurance
• Health Savings and Flexible Spending Accounts
• 401(k) with Company Match
• Profit Sharing
• Paid Time Off
• 8 Paid Holidays
• Company Paid Life and AD&D Insurance
• Short-term Disability
• Employee Assistance Program
• Years of Service Recognition
• Voluntary Life Insurance for Employees, Spouses, and Dependents
• Critical Illness Plan
• Accident Coverage Plan
• Hospital Indemnity

Knife River is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, gender identity, sexual orientation, national origin, disability, protected Veteran status or any other protected category under applicable state/federal laws.