Customer Technical Specialist

Customer Technical Specialist Location: Des Moines, IA. Responsibilities Provide hands‑on technical support for a wide range of IT and network systems including: Cisco switches, fiber backbones, and network infrastructure Desktops, laptops, tablets, printers, scanners, and peripherals Communication equipment such as VoIP phones, cell phones, and VTC units Transportation security systems, including duress alarms and Electronic Time and Attendance System (eTAS) clocks Troubleshoot and resolve hardware, software, and network issues both remotely and in‑person. Perform installation and configuration of end‑user devices such as laptops, mobile devices, VTC units, and other peripherals. Support infrastructure components like fiber backbones, patch panels, and network interconnectivity to ensure secure and reliable communications. Log and manage updates through a ticketing system, maintaining accurate asset and configuration records. Conduct routine IT inventory audits, update cabinet documentation, and keep equipment records current. Partner with Peraton leadership to recommend technology and process improvements that enhance service delivery and customer experience. Deliver support with a professional presence—often directly assisting senior government personnel in high‑profile environments. Provide technical support for end‑user devices hardware (laptops, desktops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, analog, and wireless technologies. Schedule and coordinate customer desk‑side support for the installation of new software or to perform hardware or software break‑fix activities. Investigate and resolve all connectivity issues related to end‑user, site infrastructure, and STIP IT equipment. Work on‑site at the Des Moines, IA location. Must be willing to travel up to 25% of the time. Basic Qualifications Bachelor’s degree and 0 years’ experience OR Associate’s degree and 2 years’ experience OR HS diploma/equivalent and 4 years experience. U.S. Citizenship, with the ability to obtain/maintain a DHS Entrance on Duty (EOD) clearance. Experience with desk‑side IT support. Experience supporting a variety of IT technologies (laptops, mobile devices, etc.). Preferred Qualifications Relevant DHS focused experience. A+ Certification. Network+ Certification. Cisco & Microsoft Certifications. Ability to install Cisco switches and complex fiber backbone interconnectivity. Knowledge and experience connecting/patching/repairing Cat6 & fiber infrastructure. Ability to communicate professionally with senior executive government staff. Physical Requirements Spend 4+ hours per day on your feet, walking long distances throughout airport and office environments. Lift 40-50 pounds when installing IT equipment. Push/pull carts to transport equipment. Kneel, bend, and reach under desks to connect or repair cabling, including patch cables from patch panels to network switches. Physical activity may include climbing ladders, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, grasping, and using hand tools. Have close visual acuity to perform activities such as viewing a computer terminal. Subject to hazards such as proximity to moving mechanical parts, moving vehicles, and electrical current. Salary Range $30,000 - $48,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Equal Opportunity Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law. #J-18808-Ljbffr