IT Administrator

IT Administrator (Salesforce) Boston, MA (Hybrid, 2 days per week onsite) 12-month contract-to-hire $32 - $40 per hour About The Role Join the Brooksource Elevate Program as an IT Administrator (Salesforce), supporting Salesforce development projects within the public sector in Boston, MA. This structured, 12-month contract-to-hire engagement is designed to launch early-career technology professionals into impactful public sector technology roles. As a Tier 2 escalation point for Salesforce Case Management, you will collaborate with business users, product owners, and technical teams to troubleshoot, resolve, and document application, workflow, and integration issues. You will administer Salesforce environments, manage user access, configure workflows and reports, support deployment and release activities, and partner with stakeholders to analyze and improve business processes. The program provides 2.5 hours of paid technical training per week, Salesforce certification preparation, and professional development milestones, all fully funded by Brooksource. You do not need to be a Salesforce expert to start - bring your curiosity, analytical mindset, and commitment to learning, and you will receive the support and training needed to grow into a long-term technology professional for the Commonwealth of Massachusetts. What You'll Do Serve as the Tier 2 escalation point for Salesforce Case Management issues, diagnosing and resolving application, workflow, data, integration, security, and user access issues with mentorship from senior Trial Court staff Manage ticket queues, monitor service levels, analyze incidents for root cause, and document resolutions and knowledge articles Administer Salesforce environments, including user provisioning, profiles, permission sets, queues, and access management Configure and maintain case management functionality, workflows, notification rules, reports, dashboards, and page layouts Support deployment activities, system testing, release validation, and environment management Partner with business stakeholders to understand operational challenges, analyze case management processes for efficiency and automation opportunities, and gather/document business requirements Translate business needs into functional specifications and user stories Monitor ticket trends and support metrics to identify systemic problems and recommend process improvements Develop and maintain system documentation, support procedures, and knowledge base content Provide end-user support, training, and guidance on Salesforce functionality and best practices Collaborate with business units, product owners, developers, administrators, and support teams; participate in backlog refinement and release planning Communicate system changes and known issues; act as a liaison between business and technical teams to ensure requirements and issues are clearly understood Complete 2.5 hours of paid, role-aligned Salesforce technical training per week and pursue Salesforce Administrator certification with preparation and exam support Achieve professional development milestones through the Elevate Professional Accelerator program What You Bring Foundational understanding of Salesforce or similar CRM platforms (academic coursework, bootcamp, or personal projects accepted) Strong analytical and problem-solving skills; ability to dig into data, identify patterns, and find root causes Clear verbal and written communication skills for technical and non-technical audiences; able to explain technical issues to non-technical stakeholders Organized and detail-oriented; able to manage ticket queues, prioritize work, and keep stakeholders updated Customer-focused mindset with a genuine commitment to resolving issues and supporting users Salesforce Administrator Certification or active pursuit (preferred) Familiarity with Agile methodologies and tools such as Jira or Confluence (preferred) Exposure to case management, customer service operations, or public sector environments (preferred) Experience with system testing, validation, or release support (preferred) What's In It For You Weekly paychecks 2.5 hours of paid Salesforce-specific technical training every week - fully funded by Brooksource Salesforce Administrator certification preparation and exam support included 80-100 cumulative hours of role-aligned technical training over 12 months Proprietary Elevate Professional Accelerator - 36 professional development milestones over the engagement Dedicated Brooksource Elevate Program Coordinator and Consultant Experience Manager supporting you throughout Cultural enrichment programming - lunch and learns, networking events, and leadership spotlights Clear conversion path to a full-time career with the Commonwealth of Massachusetts - top performers are positioned for direct FTE conversion as headcount opens About The Elevate Program Brooksource's Elevate Program is a nationally recognized workforce transformation model used by state governments to build convertible technology talent pipelines, reduce long-term reliance on outside partners, and create sustainable internal capability. Elevate is a two-time StateScoop Nominee and NASCIO Award Winning Program. Disclaimer Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment. Eeo We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws. Benefits & Perks Calculated Hire offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc. Pay Disclaimer The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. #J-18808-Ljbffr