Guest Service Agent - Full Time

Location 130 Bank Street,Burlington, VT, 05401,United States Base Pay $20.00 / Hour Job Category Hotel Front Desk Agent/Guest Service Agent Phone View phone number on click.appcast.io Email View email address on click.appcast.io Job Description We are seeking a friendly, customer service focused Guest Service Agent to join our team at AC Marriott Burlington. This is a Full Time position located in Burlington, VT. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you. Responsibilities As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. If you thrive in a fast-paced environment and enjoy working with people, this is the perfect role for you. Manage online, phone and in-person room reservations in a sometimes fast-paced environment Communicate relevant shift information to next shift and direct supervisor Welcome guests, check them in/out, distribute room keys and explain the hotel’s amenities Take payment and resolve any payment discrepanciesRespond to guest issues and complaints in a friendly, timely manner Explain local amenities and attractions to guests Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special guest requests Keep workstations and equipment clean, organized, and in good working order Perform duties as outlined in the training procedures, following standard operating procedures Assist with other departments when necessary Perform other duties as assigned, requested or deemed necessary by management Requirements High school education or equivalent experience 1 or more full years employment experience in a related position Must be able to work onsite at the hotel location Hours required: Full Time 32-40 hours per week for AM;Mid;PM;Must be flexible;Weekends;Holidays Proficiency in the English language Willingness to learn new technology platforms Ability to stand at front desk for long periods of time Ability to lift/push up to 50 lbs. guest luggage; limited Ability to work independently Ability to maintain a friendly, cheerful and courteous demeanor at all times Additional Preferred Skills / Qualities Previous customer facing experience preferred Knowledge of Microsoft suite Second language is a plus, preferably Spanish or French Compensation $20.00 Hourly Earned paid time off Employer-contribution medical/dental/vision insurance Optional life insurance Short term/Long term disability Optional 401k with employer match Employee discounts at participating hotels Option to sign up for on-demand pay with DailyPay Refer a friend – get paid extra when they join our team! Bonuses for name recognition and guest score Opportunities to grow – one of the fastest-growing hotel companies How To Apply Apply HERE. Applications submitted by any other channel will not be considered. You are right for the team if you are: Happy – nice to be around and friendly Humile – willing to learn Helpful – team player, always willing to pitch in, looking for ways to be productive Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr