Hybrid Escalation Specialist — Automotive Support
Socket.dev
Percepta is seeking an Escalation Support Specialist to troubleshoot complex connected vehicle issues and act as a point of escalation for customers. The role is hybrid, based in Allen Park, MI, and involves collaboration with engineering, product, and partner teams. You’ll use OTA updates and digital platforms to enhance vehicle functionality, analyze trends, and drive resilient service delivery. A strong technical background and customer empathy are essential. #J-18808-Ljbffr Socket.dev
Vacancy posted 2 days ago
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$21 per hour
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