Syndication Servicing Portfolio Liaison Manager

Overview Are you a seasoned professional in syndicated loan servicing with a passion for leadership and operational excellence? Join our Commercial Lending Operations team as a Manager of Syndication Loan Servicing, where you’ll lead a high-performing team responsible for servicing some of the most complex and high-profile commercial loans in the industry. This is a back-office leadership role focused on managing the full lifecycle of syndicated loan transactions – from booking and funding to payment processing and rate adjustments – while ensuring seamless communication with participating banks and maintaining compliance with legal agreements and internal policies. Why This Role Matters: You’ll be managing the operational backbone of some of the bank’s largest and most strategic lending relationships – including high-profile projects like stadium builds and corporate expansions. These loans are too large for a single institution to carry, and your team ensures that the shared risk and servicing responsibilities are executed flawlessly. What You’ll Do: Lead a team of 8-10 professionals servicing syndicated loans, ensuring accuracy, timeliness, and compliance across all operational activities. Oversee loan booking, funding, payments, rate rollovers, and advances for a portfolio of large, complex syndicated loans. Act as the primary liaison with participating and lead banks, ensuring clear communication and coordination on all transactions. Collaborate with internal stakeholders including middle office, credit, and risk teams to support post-closing loan activity. Drive process improvement and operational efficiency across the unit, evaluating and enhancing procedures regularly. Monitor and report on unit performance, compiling month-end data for senior leadership. Provide coaching, training, and development to staff, fostering a culture of accountability and continuous improvement. Ensure compliance with internal controls, regulatory standards, and audit requirements. Education and Experience Required: A combined minimum of 7 years’ higher education and relevant work experience, inclusive of a minimum of 2 years' work leadership and/or supervisory experience Excellent customer service skills Prior experience using tact and diplomacy Strong knowledge of relevant spreadsheet, word processing, and presentation software as required within unit managed Education and Experience Preferred: Bachelor's degree Syndication lending experience Strong understanding of commercial lending systems Excellent communication skills and the ability to work with sophisticated borrowers and financial institutions Proven ability to navigate complex relationships, resolve escalations, and manage risk Call center and/or financial services operations experience Excellent verbal and written communication skills Strong knowledge of departmental systems, documents and procedures Proven experience to motivate team and handle conflict without alienating others Work Model & Office Location: This is a hybrid position requiring 4 days in-office per week Eligible candidates must live within commuting distance to 575 Main Street, Buffalo, NY 14203 M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $74,600.00 - $124,400.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Buffalo, New York, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more. Ready to join our team? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at for assistance. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace. Career Site Privacy Notice