eCommerce Project Manager

ECommerce Project Manager

Rock West Composites designs and manufactures advanced composite solutions that power some of the most demanding aerospace, defense, space, and commercial applications. From concept through production, we help our customers turn complex ideas into high performance products. As an employee-owned company, we believe our people are our greatest competitive advantage. If you're passionate about innovation, collaboration, and building products that matter, you'll feel right at home here.

The eCommerce Project Manager leads customer focused, revenue driving initiatives that grow online sales, improve the digital customer experience, and advance Rock West's eCommerce strategy. The role manages projects, coordinating with teams in San Diego and Utah, vendors, and customers to launch stock product initiatives, execute customer specific plans, and meet financial, technical, and service goals.

What You'll Own

• eCommerce manufacturing projects from opportunity through completion
• Project scope, schedule, budget, risk, and financial performance
• Customer outreach, quoting, and account support
• Cross-functional coordination across manufacturing locations
• eCommerce customer experience and process improvement
• Supplier coordination and purchasing activities

Essential Functions

Project & Financial Management

• Lead eCommerce composite projects from opportunity through close, defining scope, schedule, budget, risks, and KPIs to ensure on-time, profitable delivery.
• Maintain accurate forecasts and order data, monitor job cost performance, and adjust plans to protect margins.
• Complete bids and proposals in support of new business opportunities.
• Create purchase orders and vendor Statements of Work (SOWs) and align suppliers to scope, schedule, quality, and technical requirements.

Customer & eCommerce Support

• Build and execute structured customer outreach to acquire and retain high-value accounts, generate quotes, and transition won work to Program Management.
• Administer the eCommerce Loyalty Program, including eligibility tracking, tier operations, and dedicated services.
• Improve the customer experience through responsive communication, resolution of escalations and returns, and optimization of quoting, order entry, and customer service workflows.
• Collaborate on product imagery and content and support chatbot escalations involving technical customer questions.

Cross-Functional & Technical Coordination

• Coordinate with Program Management, Marketing, Sourcing, Operations, and Utah counterparts, using the machine shop as a technical resource when needed.
• Apply working knowledge of composite materials and processes, including wet layup, autoclave, RTM, and compression molding, to support project and customer requirements.
• Support applicable manufacturing activities involving assembly/disassembly, contact and noncontact inspection methods, and data acquisition systems used to record temperature, vacuum, and pressure.
• Provide occasional onsite support, including travel to Tijuana for quality and engineering needs.

What You Bring

Experience

• BS/BA preferred, ideally in Engineering, a technical discipline, or related field.
• 3+ years of experience in a technical manufacturing environment with customer-facing project ownership; composites experience strongly preferred.
• Experience managing multiple projects, establishing priorities, and driving tasks through completion.
• Experience with customer quoting, bids and proposals, vendor coordination, and basic machining workflows.

Technical Skills

• Working knowledge of composite materials, manufacturing processes, and basic machining workflows.
• Basic knowledge of AS9100 quality management systems and ability to follow established Quality Management System requirements.
• Ability to interpret specifications and SOWs and manage projects to cost, schedule, quality, and technical requirements.
• Proficiency with Salesforce, Order Management systems, NetSuite, Excel, PowerPoint, Outlook, Teams, and Slack.
• Working knowledge of inspection methods, manufacturing equipment, and data acquisition systems.

Professional Skills

• Strong written and verbal communication skills with a customer-first mindset.
• Strong organization, time management, attention to detail, accuracy, and follow-through.
• Effective negotiation, conflict resolution, and problem-solving skills.
• Self-motivated, data-driven, and adaptable with the ability to manage changing demands and priorities.

Perks and Benefits:

• 100% Employer Paid Medical and Dental
• Annual Bonus
• 401K - 5% match
• Employee Stocks Option Program
• 9/80 work schedule
• 8- paid Holidays
• PTO: Max. 4-weeks after 5 years of employment
• $2,500 tuition reimbursement

Compensation:

The pay range for this position falls within $80,000-$100,000. The final compensation will be determined based on experience, skillset, and other factors permitted by law.

Rock West Composites cares about our employees! Not only do we offer great benefits to our full-time employees (Medical & Dental 100% employer paid, Vision, Paid Time Off and 401K match), we offer a fun and friendly working environment!

Rock West Composites is an Equal Opportunity Employer. It is the policy of the company to provide equal opportunity for all employees and applicants for employment without regard to race, color, religion, religious creed, ancestry, gender, pregnancy, sex, sexual orientation, transitioning status, gender identity, gender expression, national origin, age, genetic information, military and veteran status, marital status, medical condition, mental disability, physical disability, or any other basis protected by local, state, or federal law. EEO is the law. We also prohibit compensation discrimination under all applicable laws.

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder) as defined by 8 U.S.C. 1101(a)(20), (iii) Refugee under 8 U.S.C. 1157, or (iv) Asylee under 8 U.S.C. 1158, Must be authorized to work in the U.S. without the company's immigration sponsorship now or in the future. Rock West Composites will not offer immigration sponsorship for this position. Rock West Composites will not seek an export authorization for this role. Rock West Composites maintains a Drug and Alcohol-Free Workplace. Depending on state law and the nature of the position, candidates who receive a conditional offer of employment may be required to complete a drug screening. Rock West Composites may also conduct drug and alcohol testing based on reasonable suspicion, post-incident, or for safety-sensitive positions as permitted by law.

Rock West Composites