Sr Principal, ServiceNow Developer [Remote]

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr Principal, ServiceNow Developer based in United States.

This senior-level role focuses on leading the design, development, and optimization of enterprise solutions across the ServiceNow ecosystem. The position plays a key role in shaping scalable ITSM solutions, including advanced capabilities such as Now Assist and AI-driven automation. You will work in a highly collaborative Agile environment, partnering with product owners, architects, and engineering teams to translate complex business needs into robust technical solutions. The role combines hands-on development with architectural influence, ensuring platform stability, performance, and continuous improvement. It offers strong visibility across mission-critical initiatives and requires deep technical expertise paired with strategic thinking. This is an opportunity to contribute to large-scale digital transformation efforts in a fast-paced, innovation-driven environment.

Accountabilities:

• Lead the design, development, and maintenance of ServiceNow solutions, including forms, workflows, catalog items, business rules, client scripts, and integrations within the platform.
• Collaborate with cross-functional teams including developers, product owners, Scrum Masters, and platform engineers to define and refine technical requirements.
• Support Agile ceremonies such as sprint planning, stand-ups, grooming, and retrospectives, ensuring high-quality and timely delivery of enhancements.
• Drive adherence to platform governance, architecture standards, and ServiceNow best practices while supporting upgrades, patching, and deployments.
• Develop and optimize AI-enabled capabilities, including Now Assist and prompt engineering use cases, to enhance automation and user experience.
• Troubleshoot, debug, and resolve complex technical issues across ITSM modules and custom applications.

Requirements:

• 8+ years of overall software engineering experience, including 12+ years of hands-on ServiceNow development in ITSM environments.
• Strong expertise in ServiceNow architecture, platform capabilities, and end-to-end solution design.
• Proven experience building and configuring workflows, UI policies, client scripts, integrations, and custom applications.
• At least 3 years of experience with AI-related capabilities such as prompt engineering and Now Assist or agentic AI solutions.
• ServiceNow Certified System Administrator (CSA) or ability to obtain certification within 90 days; additional certifications (CIS-ITSM, CAD, ITIL v4) strongly preferred.
• Solid experience working in Agile/Scrum environments with strong analytical, troubleshooting, and debugging skills.
• Excellent communication, documentation, and stakeholder collaboration abilities.

Benefits:

• Competitive salary range: $130,900 – $177,100 (based on experience and location).
• Comprehensive medical, dental, and vision insurance plans, including HSA-eligible options.
• 401(k) retirement plan with company match and flexible contribution options.
• Generous paid time off, including vacation, sick leave, personal days, and paid holidays.
• Paid parental leave, disability coverage, life insurance, and additional voluntary benefit options.
• Flexible remote work arrangements supporting work-life balance.
• Professional development opportunities, internal mobility support, and AI-powered career growth tools.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.