Contact Center Specialist

Contact Center Specialist

Make Life Better for Members, Communities, and Your Career

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Why Join Columbia Credit Union?

At Columbia Credit Union, we're more than a financial institution. With $2.5 billion in assets, 100,000+ members, and a mission of "Making Life Better," we've proudly served our communities since 1952. Our award-winning culture is built on teamwork, service excellence, and helping members achieve financial wellness.

Recognized as:

• Best of Clark County (2008-2026)
• Best in Business (2013-2024)
• Corporate Philanthropy Award Winner (2017-2025)

If you're passionate about helping people, solving problems, and delivering exceptional customer experiences, we'd love to meet you.

Pay & Perks

• Earning potential: $21.00 - $24.00/hour.
• 100% employer-paid Medical, Dental & Vision for employees $200/ month opt out
• 401(k) with 100% match up to 6% contribution
• Generous PTO, paid holidays, sick leave, and extended sick leave
• Tuition Reimbursement
• Incentives: Eligible for Back Office Incentive opportunities
• Hybrid or remote work opportunity after successful onsite training (Vancouver, WA/Portland, OR area residents only)
• Check out more of our benefits here!

What You'll Do

As a Contact Center Specialist, you'll be the trusted first point of contact for members across phone, chat, email, and video channels. Key responsibilities include:

• Deliver outstanding service and support to members
• Process account transactions, maintenance requests, and account research
• Assist members with fraud-related concerns and account questions
• Educate members on digital banking tools, products, and services
• Provide basic consumer and mortgage loan information
• Identify member needs and refer solutions in lending, investments, insurance, and business services
• Resolve issues efficiently while maintaining compliance with banking regulations and internal policies
• Collaborate with teammates and participate in training and cross-functional initiatives
• Check out the full Job Description Here!

Must-Have Qualifications

• At least 1 year of customer service experience or 6 months in a member-facing role at Columbia Credit Union
• Strong verbal and written communication skills
• Ability to multitask, stay organized, and manage details effectively
• Comfortable using computers and multiple systems simultaneously
• Strong problem-solving and decision-making skills
• Team-oriented mindset with a passion for helping others
• Reliable attendance and availability to work Monday-Friday during contact center operating hours (7:30 AM-6:00 PM)

• Preferred: Call center, banking, credit union, financial services, or customer support experience

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Equal Opportunity Employer/AA

Must be 18 or older to apply

Qualifications

Skills

Required Customer Service Intermediate

Behaviors

Required Dedicated: Devoted to a task or purpose with loyalty or integrity

Enthusiastic: Shows intense and eager enjoyment and interest

Team Player: Works well as a member of a group

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Education Required High School or better.

Experience Required 1 year: Customer Service

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.