Patient Service Representative I - Minimally Invasive Urology

The Patient Service Representative I plays a vital role in facilitating patient care. This role primarily involves answering telephones, taking accurate messages, scheduling patient appointments, and managing patient referrals. The Patient Service Representative I demonstrates professionalism and productivity while maintaining a positive interaction with our patients.

Responsibilities

• Assists in patient check-in and check-out procedures, ensuring all necessary forms are completed and signed.
• Collects copayments and verifies insurance eligibility with an understanding of basic healthcare insurance benefits.
• Updates patient demographic and insurance information in the CS-Link system accurately and timely.
• Schedules and coordinates patient appointments under supervision. Maintains knowledge & understanding of scheduling protocols, guidelines & standard procedures. Ensures Patients are scheduled correctly by utilizing the appropriate visit types within CS-Link. Accommodates all scheduling requests, with an emphasis on customer service.
• Assists in managing physician/provider schedules, handling patient/provider correspondence as directed.
• Provides general administrative support, including answering phones, routing calls, and managing medical records.
• Coordinates and manages patient referrals and authorizations, ensuring that patient interactions align with healthcare regulatory standards and Cedars-Sinai Medical Center's best practices.
• Participates in departmental huddles and staff meetings.
• Contributes to maintaining a clean and safe environment in the reception and waiting areas.
• Responsible for following CSMC and HIPAA confidentiality guidelines while performing all duties.

Qualifications

Education

• High School Diploma/GED - minimum
• Assoc. Degree/College Diploma - preferred

Experience

• 6 months Experience working with insurance companies and obtaining authorizations - preferred

Licenses and Certifications

• No license or certification required

Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents.
Cedars-Sinai is one of the largest nonprofit academic medical centers in the U.S., with 915 licensed beds, 2,993 physicians, 4,700+ nurses and thousands of other healthcare professionals and staff. Choose this if you want to work in a fast-paced environment that offers the highest level of care to people in the Los Angeles that need our care the most.