Supervisor, Operations

Major responsibilities of the position are listed below. To perform the job successfully, the individual must be able to execute each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties, assignments and specific projects may be assigned at the discretion of executive management.

* Plans and coordinates workflow of the inbound or outbound departments.
* Trains, motivates, monitors, and evaluates performance of team members.
* Monitors and ensures productivity and accuracy standards are maintained throughout their appropriate department.
* Issues written and oral instructions to personnel to ensure conformance to policies and procedures.
* Develops team leaders to effectively oversee the daily job tasks of their assigned associates.
* Examines and standardizes procedures to improve efficiencies of workers.
* Reviews and ensures all paperwork and daily assignments are completed in allotted time frame (i.e. time clock corrections, attendance, daily productivity)
* Maintains an appropriate staffing level within their area to accomplish the Distribution Centers goals.
* Other duties as assigned.

WHY YOU SHOULD JOIN US

You should love where you work. That means competitive pay, health coverage, and a 401(k). It means a culture of inclusivity and belonging. But there's more.

If you booked that big tour, we've got you covered - take advantage of our Gig Leave program. And let's not forget the discounts you will receive anytime you purchase gear as an associate.

We'll put money toward your continued education. We'll help with your gym membership, ensure you have mental health access.

You'll enjoy a few perks. Including free gifts and travel discounts.

We believe that our benefits should be inclusive. You will have access to fertility support and specific offerings for our Trans community.

WHO WE ARE

Our stores are just the beginning. We're a family of brands, stretching across the worlds of music and technology. Each has its own specialty, from e-commerce to audiovisual design, band and orchestra, instrument manufacturing and much more.

WHAT WE DO

Our mission is to bring music to the world. We put instruments into the hands of musicians. We teach lessons. We build recording studios. We design smart homes and businesses. We develop new musical gear. We collaborate with world renowned artists. We change lives through our charity, the Guitar Center Music Foundation. We need diverse associates with a range of talents. That means you.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling View phone number on click.appcast.io or by sending an email to View email address on click.appcast.io.

* Bachelor's degree in related field or relevant work experience.
* One (1) to two (2) years of related supervisory experience and/or training required.
* Prior experience working in a distribution environment is preferred.
* Some experience with WMS (Warehouse Management Systems) is preferred.
* Proficient in Microsoft Office.

Analytical Skills: Able to explore data and other items in order to identify issues and extract meaningful insights, used to better understand and improve business performance.

Business Acumen: Demonstrated keenness and speed in understanding and deciding on a business situation in a manner that is likely to lead to a good outcome.

Collaboration: Able to develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. Able to build relationships with others by offering help and providing suggestions for improvement.

Customer Focus: Able to meet the expectations and requirements of all customers and acts with customers in mind. Able to establish and maintain effective relationships with customers and gain their trust and respect.

Delegation : Able to delegate both routine and significant tasks to achieve goals. Able to assess employees' readiness and ability and assign tasks that are appropriate to their skill level.

Initiative: Able to identify opportunities and issues and follow through on work activities to capitalize or resolve them. Able to take positive, innovative action without being requested to do so.

Interpersonal Communication: Able to communicate through relevant means (verbal, written, and presentation) with diverse individuals. Able to interact with internal and external stakeholders at all levels in a clear, concise, positive, and courteous manner.

Organizational Skills: Able to utilize time, energy, and resources to manage priorities independently and achieve goals. Able to establish a systematic course of action to achieve an objective in a timely manner. Able to multitask and pay strong attention to detail in a fast-paced and high-urgency environment.

Performance Management: Demonstrated people management and leadership skills with ability to provide constructive and positive feedback, while motivating team performance.

Project Management: Able to develop and execute project plans, coordinating groups of individuals to maximize available knowledge and resources, and following through to track progress and ensure timely completion. Able to adapt to changing directives and priorities.

Technology Skills: Able to navigate and learn new technology systems, equipment, and computer programs needed to fulfill communication, customer service, and business needs and expectations.

Training: Able to provide training through multiple means aimed at improving learners' capability, capacity, productivity, and performance. Able to check for learners' understanding and follow up as needed.

LANGUAGE SKILLS

• Must be able to speak, read, write, and comprehend English.

ESSENTIAL PHYSICAL FUNCTIONS

• Job requires occasional carrying, reaching, pulling, kneeling, bending, and pushing.
• Continuous mental and/or visual attention; the work requires constant alertness in a warehouse environment.
• Must be flexible to working overtime, which is sometimes mandatory.

EQUIPMENT USED

• Standard warehouse machinery and equipment as well as personal protection equipment such as closed shoes, gloves (provided and recommended, but not required), black belts, and harnesses (provided - required depending on type of powered equipment).
• Basic office equipment (computer, copier, printers).

WORK ENVIRONMENT

• Warehouse environment, subject to moderate temperature changes.
• Hot conditions during summer months and cold conditions in the winter months.
• Noise level varies and can be loud.
• Work with and/or around moving mechanical parts and equipment.
• Very fast-paced environment.
• Must be able to work outside in hot, cold, or wet conditions as required.

SUPERVISORY RESPONSIBLITIES

• Direct reports: 15-30
• Indirect reports: 0

TRAVEL REQUIREMENTS

• Travel is not required.