Temporary IT Technician

Job Description

Job Description

Description

Brivo is seeking a Temporary IT Technician (6 month contract) for our Bethesda, Maryland location. As a successful employee support person, you will work on hardware/software and a variety of internet applications, networks and operating systems. 

Key Responsibilities

• Coordinate, diagnose and troubleshoot incoming employee tickets

• Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using remote access

• Provides timely resolution of tickets or escalation on behalf of employee appropriate technical personnel

• Supports and maintains effective relationships with users

• Track inventory of all IT-related hardware and software

• Ensure performance security, and uptime of corporate network and systems, including firewall, spam filtering, e-mail, collaboration, VOIP, VPN

• Support of hosted/SaaS ERP, Voip, Email, File sharing, etc

• Communicate to management when IT requirements dictate new purchases

• Implement and maintain internal systems/applications

• Manage physical and logical access to facility systems and applications

• Manage wordpress

Skills, Knowledge and Expertise

• Two or more years of experience working with either fiber-based networking or managed services, such as Fiber Internet Access, High-Speed Data, Ethernet, Managed Network Services, Managed Security Services, Managed Wi-Fi Services, Enterprise Trunking, Hosted Voice and Enterprise TV Services

• Experience with network protocols, RF, routers, layer-2 switches, VPN, CWDM, HFC plant and delivery system, routing protocols and policies, Wi-Fi and VoIP platforms

• Working knowledge of wireless technology

• In depth knowledge of hardware and software

• Excellent interpersonal skills with a passion for delivering exemplary customer service

• Ability to take direction, working well with both in a team and alone

• Excellent communication skills, both verbal and written

• Demonstrate self-confidence, energy, and enthusiasm in a professional manner