Medical Assistant Lead (59768)

Medical Assistant Lead Downtown Family Health Center - Phoenix, AZ 85007 Description Essential Responsibilities: Duties include, but are not limited to: Collaborates with the Nurse throughout each shift to determine work assignments and priorities, as well as communicating the status of delegated task completion and outcome of patient data findings Oversees and manages the clinical workflow ensuring timely completion of all MA tasks. Responsible for timely, efficient, and safe completion of triage messages. Manages the walk-in workflow ensuring efficient patient cycle time Serves as a trainer and mentor for new Medical Assistants. Trains and orients Medical Assistants in back office procedures and duties. Ensures training checklists are completed and the proficiency of all Medical Assistant functions is in accordance to CTC standards Maintains timely, ongoing verbal communication in order to assure good care of patients and the effective running of the clinic. Utilizes methods to increase provider efficiency, continuity of care, and access for patients Monitors front and back office to assure standardization and adherence to processes and procedures. Collaborates with Medical Director and Healthcare Administrator to improve customer service, quality of care and make suggestions for process improvements Is a resource and main point of contact for patient triaging for Medical Assistants and Patient Service Representatives in the absence of the Nurse Responsible for collecting, collating and entering required data and information into the applicable database or format in an accurate and timely manner Treats each patient in a manner that preserves and supports patient confidentiality, patient rights, and patient dignity Checks inventories on a weekly basis, orders and stocks supplies Assists any patient with personal hygiene as needed Assures a clean, orderly, and functional work environment Assists with administrative tasks as needed i.e. copying, faxing and filing Phone coverage and triage of calls when necessary Performs other duties as required Qualifications Qualifications: Basic Knowledge/Skills : Knowledge of medical terminology Completion of an approved Medical Assistant training course Able to obtain vital signs accurately Ability to use personal computer for recording patient data /history Proficient in reading and writing skills in English Excellent communication and customer service skills Ability to work in a fast-paced, challenging environment Demonstrated interest in working with an underserved population Experience 5+ years of MA experience. Certificate in Medical Assistant or Registered required High school diploma or GED required Bi-lingual communicative skills preferred CPR/BLS certification Requires a current Arizona state driver's license #J-18808-Ljbffr Circle the City