Associate Ops Support Analyst

The Associate Operations Support Analyst is an entry level position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Assoc Ops Sup Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. Responsibilities Assist branch Area Director/Sales and Service Director locating resolutions for complex client escalation Complete root cause analysis on incoming branch escalation Build and run reports such as Management Information Systems (MIS) or financial forecasts and results, as needed Research and interpret standard information and identify inconsistencies in data or results Prepare basic presentations for management Support trouble ticket resolution and the training of new and borrowed testers Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency Qualifications 0-2 years of relevant experience preferred Knowledge of Business Banking, Citi Commercial Banking Products and Services Comprehensive knowledge of Business Entity Types and Beneficial Ownership, and Factiva Searches Proficient in Microsoft Office Proven problem-solving and negotiation skills Consistently demonstrates clear and concise written and verbal communication Education Bachelor’s degree/University degree or equivalent experience Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr Citi