Digital Product Management Group Manager-Customer Engagement
PNC
Digital Product Management Group Manager
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Digital Product Management Group Manager within PNC's Retail Lending organization, you will be based in Pittsburgh or Philadelphia PA, Wilmington DE, Washington DC, Tysons Corner VA, Chicago IL or New York, NY. PNC is seeking to transform its Retail Lending business, and as a Product Manager, Group Manager, you will serve as a senior leader in this journey. You will lead a team of 8-10 product managers in the discovery and delivery of customer and employee experiences across our Consumer and SMB Card portfolio. You will own digital, branch and call center experiences that deepen customer engagement, including Credit Card Spend and Lend Management, Offers and Rewards, new product development and more. We are seeking candidates who are passionate about customer experiences, driving innovation through technology, product strategy and have a track record of delivering results. This role requires the candidate to be highly structured, forward thinking, a problem solver and storyteller, and extremely communicative.
Key responsibilities:
- Partner with cross functional stakeholders (Business, Legal, Risk, Compliance, Tech, Design, etc.) to define Customer Engagement target state strategy, customer and employee experiences, and actionable roadmap
- Develop, communicate and socialize the Customer Engagement roadmap with partners and Senior Leadership; maintain a prioritized, data-driven backlog
- Build, develop and champion a growing team of product managers, ensuring proper implementation of agile ceremonies and practices across the product development lifecycle
- Leverage market insights, competitive intel and data to identify customer needs and opportunity; Partner with Business Stakeholders to develop and implement OKRs, utilize data and analytics to measure progress
- Work closely with technology to understand and influence end to end architecture, data flows and technology solutions to enable Product Vision; understand current vs. target state architecture and co-develop multi-year modernization strategy
- Work across PNC Enterprise to identify and implement capabilities and best practices that can be leveraged by Retail Lending
PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
$149.8k - $171k
...Manager, Product Management - Card Customer Resiliency: Delinquency Offers Product Management at Capital... ...talent, and values to succeed as the digital revolution transforms our society... ...pressures. With millions of individuals engaging with these programs annually, your...DigitalFull timePart timeLocal area$164.8k - $188.1k
...Manager, Product Management - Customer Assist Observability Product Management at Capital One is a booming, vibrant craft that requires reimagining... ..., capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry....DigitalFull timePart timeLocal area$149.8k - $171k
...Product Manager - Card Team Manager, Product Management Product Management at Capital... ...and driving innovative and sustainable customer experiences through technology. We believe... ..., talent, and values to succeed as the digital revolution transforms our society and...DigitalFull timePart timeLocal area$149.8k - $171k
...Manager, Product Management - Clearing Team Manager, Product Management (PXDP50) Product... ...and driving innovative and sustainable customer experiences through technology. We believe... ..., talent, and values to succeed as the digital revolution transforms our society and...DigitalFull timePart timeLocal area$111.2k - $126.9k
...Senior Associate, Product Manager - Card Team Product Management at... ...innovative and sustainable customer experiences through technology... ...and values to succeed as the digital revolution transforms our society... ...Card Product Acquisitions group, supporting acquisitions...DigitalFull timePart timeLocal area$154.05k - $278.48k
...a Veterans Affairs (VA) Client Engagement Director to strengthen and advance customer engagements. The VA Client Engagement... ...related to customer’s enterprise-managed information technology programs.... ...with smarter, more efficient digital and mission innovations. Headquartered...DigitalContract workLocal areaImmediate start$197.3k - $225.1k
...Lead Cyber Product Owner (API Security) Capital One is seeking... ...meaningful progress for our customers and our business. In this capacity... ...teams to deliver well managed and sustainable features that... ...least 2 years of experience in digital product management At least...DigitalFull timePart timeH1bLocal area- Customer Success Manager Job Locations US-DC-Washington, DC | US-VA-Tysons... ...Success Manager to drive engagement with a DHS customer and ensure... ...community and the LIGER product, engineering, and leadership... ...LMI is a new breed of digital solutions provider dedicated...DigitalFull timeFor contractorsWork at officeLocal area
- Customer Success Manager - Clearance Required Job Locations US-Remote | US-... ...Manage r to drive customer engagement and ensure clients achieve... ...within the company to enhance product adoption and satisfaction.... ...LMI is a new breed of digital solutions provider dedicated...DigitalFull timeLocal areaRemote work
- Customer Success Manager - TS/SCI with Polygraph Required Job Locations US-... ...Manager to drive customer engagement and ensure clients achieve... ...within the company to enhance product adoption and satisfaction.... ...networks. ~ Familiarity with digital transformation, or project...DigitalFull timeLocal area
$75k - $80k
...The Greet Hub Concierge Manager is a pivotal role that combines exceptional customer service, leadership,... ...assist with visitor or group arrivals as needed.... ...concierge services and engage employees. Ensure the... ...all verbal, written, and digital communication is professional...DigitalFull timeTemporary workWork at officeLocal areaRemote workFlexible hours$164.8k - $188.1k
...Overview Manager, Product Management - Customer Assist Observability Product Management at Capital One is a booming, vibrant craft that requires... ..., capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry....DigitalFull timePart timeLocal area- ...entails interacting with our customers, driving digital growth, or providing vital... ...Lead supports the General Manager (GM) or Store Manager (SM)... ...performance and team engagement. Communicate performance issues... ...by staying current on products, actively engaging in available...DigitalWork at officeFlexible hoursNight shift
- ...a shared passion for our customers and a spirit of fun, we deliver... ...in Chicago in 1962 to the digital innovations that engage millions of customers... ...the design desk operations—managing sales aids, supplies, mobile... ...and develop associates on product knowledge, selling,...DigitalFull timeWork at officeLocal areaFlexible hoursNight shiftAfternoon shiftWeekday work
$130k - $150k
...work. Reporting to the PMO Manager, this role is embedded within... ...in close coordination with Product, Engineering, and Program Leadership... .... LMI is a new breed of digital solutions provider dedicated... ...: Lead day-to-day engagement with suppliers to execute purchasing...DigitalFull timeContract workWork at officeLocal areaRemote work$40 per hour
...Manager Of Customer Insights ***This role is based at our corporate office... ...related to brands, marketing, digital assets, loyalty programs,... ...panel integrity, and member engagement. Performing insights work... ...participation in internal working groups. These may also include...DigitalWork experience placementWork at officeWorldwideNight shift$150k - $190k
...domain expertise, and modern digital tools to help clients navigate... ...is seeking a Director of Product Marketing to define, shape, and... ...brought to life across every customer touchpoint. You will translate... ...thought leadership, and strategic engagements Act as voice of the...DigitalRemote workShift work$230.4k - $263k
...Director, Effortless Customer Experiences As a Business... ...system and business engagement strategy. Your... ...guide fully-dedicated Product and Tech partners to administer... ...datasets across Digital, Call Center, and In-Person... ...performing people management At least 2 years of...DigitalFull timePart timeLocal area$120.8k - $137.9k
...Recruiter Adoption & Engagement Foster the adoption... ...recruiters need most. Customize Narrative Frameworks &... ...Identify and manage preferred communications... ...Explore how AI and digital mediums (audio, video,... ...liable for third-party products, services, educational...DigitalFull timePart timeWork experience placementLocal area$123k - $211k
...Systems Engineering (MBSE) and digital thread integration to define the... ...Lifecycle: Design and manage digital threads, integrating MBSE with Product Lifecycle Management and DevSecOps... ...engineering V-model. Stakeholder Engagement: Facilitate or engage in technical...DigitalFull timeContract workLive inLocal areaRemote work$270.7k
...Are We deliver digital government solutions that... ..., modernize citizen engagement, and enhance secure collaboration... ...agencies to create, manage, and measure digital... ...vertical, aligning customer needs with Adobe's... ...that unleash creativity, productivity and personalized...DigitalTemporary workLocal areaWorldwide$29.7k - $61k
...individual with the ability to lead digitally focused sales efforts while... ...Solutions, Social Media Marketing Manage Leads and Customers: Lead Alert, Engagement and Tracking Tools Know What... ...solutions across our suite of products, with an emphasis on digital...DigitalLocal areaRemote work- ...the SIMS (Secure Information Management System) solution across DoW/DoD... ...sales to DoW organizations, engaging mission, acquisition,... ...Position SIMS within modernization, digital engineering, compliance, and... ...strategy with solution consulting, product, and security teams....DigitalContract workFor contractorsWork at officeRemote workWorldwideFlexible hours
$200.7k - $229.1k
Senior Manager, Product Design We’re currently seeking a Senior Manager, Product Design to... ...is at the forefront of enriching our customers’ digital and physical experiences and we are passionate... ...knowledge to shape how Design should engage (i.e., actively managing the...DigitalFull timePart timeLocal areaImmediate start- ...groundbreaking shift in digital assets, adopting... ...corporate values-bold, agile, engaged, impactful, and united... ...Pipeline & Revenue Management Own and manage... ...Work closely with Product, Legal, Finance, and Sales... ...feedback from OEM customers to help refine pricing...DigitalShift work
- ...Job Title: Account Executive - Digital Marketing and Advertising... ...Solutions, Social Media Marketing Manage Leads and Customers: Lead Alert, Engagement and Tracking Tools Know What... ...client solutions across our suite of products, with an emphasis on digital...DigitalWork experience placementLocal areaRemote workFlexible hoursWeekday work
$112.8k - $257k
...crafting architecture products, design specifications... ...leader, you'll shape digital solutions and identify... ...processing, ACS, or crisis management operations ~... ...virtually. To support engagement and effective communication... ...at a Booz Allen or customer facility. Hybrid: If...DigitalFull timeContract workPart timeWork at officeLocal areaRemote work- ...groundbreaking shift in digital assets, adopting... ...corporate values-bold, agile, engaged, impactful, and united... ...software. ~ Customize and adapt sales... ...market. ~ Deal Management & Closing:... ...insights and feedback to the product and marketing teams to...DigitalContract workShift work
$112.8k - $257k
...you'll translate your customer's IT needs and future... ...crafting architecture products, design specifications... ...leader, you'll shape the digital solutions business and... ..., such as Asset Management, Procurement, Supply Chain... ...virtually. To support engagement and effective communication...DigitalFull timeContract workPart timeWork at officeLocal areaRemote work- ...Network Security Network Management and Orchestration Network... ...-site. The candidate will engage in hands-on, mission-driven work... ...—across networking and digital service management solutions.... ...scalability outcomes prior to production deployment. Support technical...DigitalWork experience placementLocal areaRelocation
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Digital Product Management Group Manager-Customer Engagement. Be the first to apply!
- senior digital account manager McLean, VA
- senior director digital marketing McLean, VA
- product manager data analytics McLean, VA
- product manager McLean, VA
- ux product manager McLean, VA
- senior product manager mobile McLean, VA
- hvac product manager McLean, VA
- sr technical product manager McLean, VA
- data product manager McLean, VA
- intern product manager summer McLean, VA




